Customer Support Executive

5 months ago


Birmingham, United Kingdom Serco Plc Full time

Permanent - Full time
40 hours - Monday - Sunday Rostered to include earlies, lates and weekends
£10.90 per hour

Here at Birmingham Community Leisure Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Customer Support Executive.

Your main responsibilities as a Customer Support Executive you will
Managing after sales Making Outbound and taking inbound calls Recording data accurately Corresponding by E-mail Operation of computerised front of house system, including the collection of cash and issuing receipts Balancing of daily income Banking of daily income in accordance with Financial Procedures Operation of any facility booking systems in place Dealing with general enquiries Selling the products and services that the service offers over the phone and CRM systems Undertake other related duties as from time to time may arise or be assigned by the Contract sales manager

What you’ll need

Prior experience within customer service or reception
Experience of working in a busy leisure environment would be desirable
Experience in dealing with high volumes of face-to-face customers

Skills Required
Strong communication skills
Attention to detail
Great active listening skills
A patient and empathetic attitude
Strong time management and organisational skills
Adaptability and flexibility
Comfortable working in fast-paced environments
Computer literacy
Maintain good customer relations

What we offer
21 days annual leave including bank holidays
Up to 6% contributory pension scheme
Serco discounts which include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships.
Interesting, varied, and enjoyable work
A company that recognises your contribution
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

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