Customer Service Executive

7 days ago


Birmingham, United Kingdom Appcastenterprise Full time

Are you an experienced Customer Service Executive who loves delivering the very best service for your customers and in return is looking for a Company that really values your contribution and can offer you award-winning training opportunities? Read on aswe may have just the job you are looking for
You’ll be an ambassador for our “Customer First” culture, resolving any issues quickly and keeping your customers informed, so that they feel truly valued. You will act as the first point of contact, providing information on the Sunbelt Rentals network of ServiceCentres and responding to any related queries. Therefore a “can do” attitude is a must to ensure that the customer’s requirements are addressed.
The Customer Service Executive role is both busy and varied and you will act as a point of contact for all Sunbelt Rentals network of Services Centres on all Customer Experience related queries. You main duties will include handling the main general enquiryphone line for the business, ensuring our customers are served by the appropriate Department. You will assist the Customer Experience team to drive service delivery standards within our Service Centre network, by evaluating pre-recorded calls, against pre-definedevaluation criteria. You will also produce, collate, and issue reports to support the business and the Customer Experience team.
The Customer Experience Team also ensure all complaints are handled effectively and fairly, in line with company policy. As part of the team you will be taking information relating to customer complaints that will need to be treated with respect, confidentialityand accuracy.

What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider.We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buyand sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.

To succeed as a Customer Service Advisor you will bring the following skill-set and behaviours:

- Previous experience in a customer service role, preferably within a call centre environment
- Good working knowledge of the construction and/or plant hire industry would be an advantage but is not essential as training will be provided
- An effective team member with a highly supportive, collaborative approach
- Flexible and self-motivated, you’ll take the initiative and be keen to embrace new training opportunities
- Great communication skills - both verbal and written
- Effective administration, planning and organisation skills with strong attention to detail and accuracy
- Good IT/Computer skills. MS Office including Excel and Outlook & experience of database entry.

Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, governmentand events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.

Our people are at the heart of our values and they’re our greatest asset.We rely on you to look after our customers so in return, we take good care of you.We recognise the value and uniqueness of our team-mates and are committed to creating a diverseand inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.

Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistancehelpline, counselling services and financial wellbeing support.



  • Birmingham, United Kingdom Bell Cornwall Recruitment Full time

    **Customer Service Executive** **Salary: £26,000-30,000 with commission** **Mainly remote (Birmingham)** **BCR/OO/11070** Bell Cornwall Recruitment are hiring for a Customer Service Executive. Our client is a forward-thinking software service company in the education sector. They are searching for a professional individual with a proactive attitude and...


  • Birmingham, United Kingdom Customer Management Resourcing (CMR) Full time

    Customer Service Advisor Hybrid Working - Birmingham Based £22,000 - £23,000K Shifts Between 7am - 7pm What we expect from you: - Excellent English, spoken and written - Customer Service Experience - Experience working with Amadeus is a plus but not at all a requirement. - Proven experience going above and beyond to provide an amazing service that helps...


  • Birmingham, United Kingdom Bunzl Cleaning & Hygiene Supplies Full time

    Customer Service Executive Customer Service Executive Job Ref BODYNP **Location**: Bodyguard Workwear Ltd BCHS Adams St Birmingham Function Customer Service Salary Status Full Time Type Permanent Hours 37.5 More details Customer Activation Executive Location: Birmingham Working Schedule: Monday - Friday **Salary**: up to £27000 A part of...


  • Birmingham, United Kingdom Tate Full time

    **Customer Service Executive** **Birmingham, B7** **Permanent, Full Time** **Up to 32,000 D.O.E.** **Benefits include**: Competitive holiday Pension scheme Private healthcare Ongoing training and development Onsite parking **Job Overview**: Being the first point of contact for inbound customer calls, delivering outstanding customer service at all...


  • Birmingham, United Kingdom Fusion People Ltd Full time

    Are you ready for a fun and rewarding job that utilises your problem-solving skills in a challenging and fast-paced environment? We are looking for a talented customer service executive to join our dedicated team and provide the exceptional customer service that is the foundation of our company. You will be supporting end users with leak alerts, booking...


  • Birmingham, United Kingdom AA Acquisitions Ltd Full time

    Are you passionate about providing exceptional service and resolving customer inquiries? Join our team as a Customer Service Executive and become a vital part of our commitment to delivering outstanding customer experiences. **Responsibilities**: - Provide exceptional customer service to clients via various face to face channels - Assist customers with...


  • Birmingham, United Kingdom Sunbelt Rentals Careers Full time

    **About The Role**: Are you an experienced Customer Service Executive who loves delivering the very best service for your customers and in return is looking for a Company that really values your contribution and can offer you award-winning training opportunities? Read on as we may have just the job you are looking for! You’ll be an ambassador for our...


  • Birmingham, United Kingdom The Best Connection Employment Group Full time

    **Title: Customer Service Executive / Customer Service Advisor** ***VARIETY OF SHIFTS AND LONG TERM ROLES** Our client, a large global logistics company based in Hams Hall, Birmingham requires Customer Service Representatives, with positions leading to permanent after a successful trial period. Working in a nice clean building and within a great team...


  • Birmingham, United Kingdom THE SELECTION PARTNERSHIP LTD Full time

    **Customer Services Account Executive, Birmingham, £26-28k+ (Company Pension, Free Car Parking)** My client is an established Print Company who is able to small and large format print solutions ranging from Business Cards and Brochures through to the manufacture and installation of Point of Sale and Exhibition Graphics. They are now looking to further...


  • Birmingham, United Kingdom The Best Connection Employment Group Full time

    **Title: Customer Service Executive / Customer Service Advisor** ***VARIETY OF SHIFTS AND LONG TERM ROLES** Our client, a large global logistics company based in Hams Hall, Birmingham requires Customer Service Representatives, with positions leading to permanent after a successful trial period. Working in a nice clean building and within a great team...


  • Birmingham, United Kingdom The Best Connection Employment Group Full time

    **Title: Customer Service Executive / Customer Service Advisor** ***VARIETY OF SHIFTS AND LONG TERM ROLES** Our client, a large global logistics company based in Hams Hall, Birmingham requires Customer Service Representatives, with positions leading to permanent after a successful trial period. Working in a nice clean building and within a great team...


  • Birmingham, United Kingdom Euro Packaging UK ltd Full time

    **EP Group** EP Group is an award winning global packaging manufacturer with production facilities across Europe and South East Asia. We specialise in a range of paper and plastic based packaging products selling to many of the world’s largest retailers. **Customer Service Executive - Helpdesk** **Contract**:12 months...


  • Birmingham, United Kingdom SCC Full time

    **About The Role**: Role**:Recycling Services Customer Services Executive** Location**:Birmingham** **(SCC operate hybrid working, which comprises of a mix of office and home working)** Contract Type**:Permanent, full time** Salary Package**:£21,000 to £23,000** **plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering...


  • Birmingham, United Kingdom Bright Executive Full time

    We are recruiting for an established, cutting edge technology company based in Birmingham, looking for a Junior Account Manager. This is a great opportunity with a clear progression path described in the following spec. This is hybrid role with 3 days in the office and 2 days remote WFH. COMPANY We work with the world's leading data organisation technology...

  • Marketing Executive

    5 days ago


    Birmingham, United Kingdom Marketing executive Full time

    Marketing Executive - Manchester - ASAP - £24-30K London based full-time onsite role Our team is a collective of creative thinkers and makers producing engaging campaigns across iconic brands, we are recruiting a new marketing executive to join our a positive, vibrant, diverse and inclusive team in our state of the art headquarters. From promos, marketing...


  • Birmingham, United Kingdom Bell Cornwall Recruitment Full time

    **Customer Experience Executive** £20,000 - £25,000 Birmingham City Centre BCR/RM/10733 Are you looking to work within a vibrant and fast paced environment in a fantastic new office? Bell Cornwall Recruitment are recruiting for an exciting opportunity as Customer Experience Executive based in Jewellery Quarter! Our client is one of the fastest growing...


  • Birmingham, United Kingdom Digby Morgan Full time

    summary - _ birmingham, west midlands_ - _ £21,000 - £22,000 per year_ - _ contract_- specialism - customer services- sub specialism - customer service- reference number - PR-863279 - job details Are you an experienced Administrator or Customer Service Advisor? Articulate in your approach and have great attention to detail? Want to work for a global and...

  • Junior Sales

    3 weeks ago


    Birmingham, United Kingdom Birmingham Sales Hub Full time

    Junior sales & customer service executive Feel like youre moving nowhere in your career? Are you bored working in hotel/hospitality, and feeling each day is so repetitive? Calling out those who are ready to change their lifestyle and are longing for that successful life. If this describes you, well keep reading! We are a fast-paced and ever dynamic sales...


  • Birmingham, United Kingdom Alexander Mann Solutions for Public Sector Resourcing Full time

    Job description Community Relations Executive (Inside IR35) Contract Term: 6 months Contracting Authority: Network Rail Location: Birmingham, London or Manchester Imagine having a talent that could benefit someone you’ve never met and solve problems you didn’t even know existed. Well, you do, and you can. And we’re here to help you do just that....


  • Birmingham, United Kingdom Give A Grad A Go Full time

    Starting salary of £40,000 - £45,000 - Excellent growth and personal development plans - Flexible working **Company profile - Innovation and Training Platform** This company was created in 1998 to help UK accounting practices grow and prosper. It now supports well over 1,000 member firms through an extensive training programme, including technical...