External Quality Assurance Officer

4 weeks ago

Sale, United Kingdom Training Qualifications UK Full time

**Permanent Full-time**

**Location: Hybrid**

**Reports to: EQA Manager**

**Salary: from £22,500 per annum (DOE)**

**Line managementresponsibilities: No**

**Overview**

Training Qualifications UK is the fastest-growing Awarding Organisation in the UK, and a market-leading End-Point Assessment Organisation. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners.

Whats the secret to our success? Simply put, we do things differently here Individuals in this role perform a vital function in ensuring every award made by TQUK is valid and reliable.

On a daily basis, our External Quality Assurance (EQA) Officers will make judgements regarding the suitability of actions taken by our centres. They will provide advice and support to our centres about the processes and requirements for becoming, and staying, approved with us.

They will provide help and support relating to the expectations TQUK places on its centres in relation to EQA processes and help them to understand what to expect from the processes.

TQUK has 3 values that we ask of everyone who represents us to live by; be courteous, have a willingness to learn, put the team first. Through these 3 values, we offer our customers unrivalled support and service and can make TQUK be the best it can be.

**Key Responsibilities**
- Assign and organise EQA activities.
- Manage EQA arrangements at assigned centres, including planning and reporting on EQA activities, providing formal and informal feedback, and referring centres and EQAs for further action.
- Provide advice and guidance on EQA activities to a portfolio of centres.
- Complete centre recognition and qualification approval processes for onboarding centres in line with established Standard Operating Procedures.
- Undertake Direct Claim Status transfer processes, as required.
- Ensuring that assigned centres registering learners with TQUK for the first time understand the expectations placed upon them in terms of internal quality assurance and the certification process.
- Support the EQA Team Leader with sanctions and actions placed upon assigned centres.
- Act as liaison between the Operations, Business Development and Service teams and support with EQA related matters.
- Support centres to make sure TQUK meet the requirements of their Centre Assurance Standards Scrutiny arrangements.
- Support the EQA Manager, Compliance Manager and EQA Team Leader (Maladministration and Malpractice) with investigations into potential malpractice and maladministration.
- Respond to enquiries in line with SLAs, escalating to the EQA Manager/Team Leader and seeking input from other teams when required.

**Other Responsibilities**
- Maintain excellent working knowledge of TQUK products, internal and external processes, and regulatory obligations.
- Efficient and effective data and file management; inputting, filing, monitoring of data.

**Key Requirements**
- Have excellent verbal and written communication skills
- Be organised and able to prioritise your workload.
- Be dedicated to providing world-class customer service.
- Be able to think on your feet and respond to customer demands.
- Be prepared to work in a regulated environment with a constant eye to maintaining and improving regulatory compliance.
- Be comfortable working to deadlines, and set standards and operating procedures.

**Key Characteristics**
- Be confident and ambitious with a can do, will do attitude.
- Be well-motivated, enthusiastic and able to work on your own initiative.
- Accuracy and attention to detail.
- Work well with others
- Be able to have fun
- Be able to keep an eye on the bigger picture and appreciate where your role fits into the business.

**Key Benefits**
- Training, Qualifications & Apprenticeships. Its what we do
- 25 days annual leave plus 8 days Bank Holiday (33 in total).
- An extra day off to celebrate your birthday.
- Annual Loyalty Bonus.
- Annual salary review.
- Bupa healthcare benefits.
- Employee Assistance Programme (EAP).
- NEST pension.
- Cycle to work scheme.
- A positive and supportive working environment.
- Christmas period closure.
- Comprehensive onboarding.
- A workplace that supports a healthy work/life balance.

Please see the Person Specification for this role here
- *We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you._

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