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External Quality Assurance Team Leader

7 months ago

Sale, United Kingdom Training Qualifications UK Full time

**Permanent Full-time**

**Location: Hybrid**

**Reports to: External Quality Assurance Manager**

**Salary: £24,000 - £30,000**

**Line management responsibilities: Yes**

**Overview**

Training Qualifications UK is the fastest-growing Awarding Organisation in the UK and a market-leading End-Point Assessment Organisation. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners.

Whats the secret to our success? Simply put, we do things differently here

To support our continued growth, we are looking for a highly motivated and skilled External Quality Assurance (EQA) Team Leader to join our team and provide effective leadership to our EQA Officers.

As the EQA Team Leader, you will play a crucial role in enhancing the EQA process and optimising team performance. Working closely with our EQA Officers and EQA Manager, you will be responsible for driving Officer performance, overseeing quality checks, coordinating EQA visits, and ensuring the smooth execution of processes in alignment with our internal Knowledge Information Tool (KIT) and set targets. Your role will focus on providing the best possible support to our Officers, enabling them to assure and support our Recognised Centres in line with our EQA Strategy.

Essential qualifications and experience include experience in assessing and Internal/External Quality Assurance, as you will work with our team to ensure robust quality assurance processes both within TQUK and our Recognised Centres.

TQUK has 3 values that we ask of everyone who represents us to live by; be courteous, have a willingness to learn, put the team first. Through these 3 values, we offer our customers unrivalled service and can make TQUK be the best it can be.

**Key Responsibilities**
- Conduct visits with our Recognised Centres to ensure compliance with quality assurance standards and provide valuable feedback.
- Drive officer performance and Key Performance Indicators (KPIs) to meet and exceed established targets and objectives.
- Conduct regular performance evaluations of EQA Officers, identifying areas for improvement and implementing measures to enhance their capabilities.
- Monitor and feedback, and where necessary take action, to ensure that EQA Officer standards meet the requirements of TQUK.
- Put in place training and support for EQAs Officers where required.
- Effectively distribute tasks among the EQA Officers based on their skills and expertise, optimising team efficiency and productivity.
- Conduct regular performance evaluations of EQA Officers, identifying areas for improvement and implementing measures to enhance their capabilities.
- Provide regular updates on team performance against set targets throughout the day, allowing for prompt intervention.
- Collaborate with the EQA team and across the business in driving process changes, ensuring continuous improvement and efficiency in the overall EQA operations.
- Strong internal and external stakeholder engagement.
- Strong communication, negotiation and influencing skills.

**Other Responsibilities**
- Maintain excellent working knowledge of TQUK products, internal and external processes, and regulatory obligations.
- Efficient and effective data and file management; inputting, filing, monitoring of data.
- Assist the Management Team with development or improvement of systems to manage External Quality Assurance activities.
- Promote understanding of the Internal Quality Assurance and External Quality Assurance processes internally at Training Qualifications UK.
- Support other members of the Quality team, when required.

**Key Requirements**
- English and Maths at a minimum of Level 2.
- Excellent level of computer literacy in Microsoft programmes.

**Key Characteristics**

Here are just a few of the essential softer skills you will need to successfully join our team:

- Be confident and ambitious with a can do, will do attitude.
- Be well motivated, enthusiastic, and able to work on your own initiative.
- Work well with others.
- Awareness of the bigger picture and appreciate where your role fits into the business.
- Be passionate about education and the opportunities that it brings.
- Excellent problem-solving skills.
- Accuracy and attention to detail.
- Be able to have fun

**Key Benefits**
- Training, Qualifications & Apprenticeships. Its what we do
- 25 days annual leave plus 8 days Bank Holiday (33 in total).
- An extra day off to celebrate your birthday.
- Annual Loyalty Bonus.
- Annual salary review.
- NEST pension.
- Cycle-to-work scheme.
- A positive and supportive working environment.
- Christmas period closure.
- Comprehensive onboarding.
- A workplace that supports a healthy work/life balance.

Please see the Person Specification for this role here
- *We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environme