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Debt Recovery Officer
2 weeks ago
**Debt Recovery Officer Temp**
**Sale Point, Manchester**
**Hybrid (1-2 days office-based 3-4 days WFH)**
**35 Hours per week, Monday - Friday **
**£16.46 per hour**
**Key Responsibilities of a Debt Recovery Officer**
- Proactively managing a portfolio of accounts to reduce rent arrears.
- Negotiating agreements/payment plans where appropriate.
- Working closely with your residents to achieve the right outcome.
- Make referrals for support and provide advice and information to residents.
- Identify when to take legal action as appropriate, completing legal paperwork and attending court when required.
- To carry out evictions where possession has been obtained.
- Build excellent customer and stakeholder relationships, both internal and external.
- Achieve targets and KPIs.
- Making outbound and taking inbound calls.
**Skills and experience**
- Excellent customer service skills are essential for this role.
- Good verbal and written communication skills.
- Strong time management & organisation skills.
- Build rapport and gain trust of your residents.
- Confident at making decisions and accountable for workload.
- Adaptable and flexible in an ever-changing environment.
- Exceptional collaborative skills to work with different departments.
- Able to work efficiently, both independently and within a team environment.
**Company benefits**:
- Remote working up to 80%
- Strong family-friendly policies
- Committed Learning & Development
- Annual leave starts from 26 days rising to 31 with length of service
- Excellent Pension Scheme - double contribution up to 6%
- Generous non-contributory life Assurance
- An Employee Assistance Programme
- Recognition bonus’s (spot awards)
- Up to 21 hours per year to volunteer with the charity of your choice
- Great places to work certified 2022
- Best Workplaces for Women - ranked 23 in the UK
**Working & Operational Hours**
35 Hours per week, the customer service directorate are contracted to work between the hours of 8am-8pm but the work patterns alternate between 9am-5pm and 10am-6pm.
We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.
- Braundton Consulting is a recruitment agency recruiting on behalf of a client._
**Job Types**: Full-time, Temporary contract
**Salary**: £16.46 per hour
Expected hours: 35 per week
Schedule:
- Monday to Friday
- No weekends
Work Location: Hybrid remote in Sale
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