Credit Controller

6 months ago


Sale, United Kingdom Ascend Properties Full time

**About Us**

Ascend proudly leads the UK market as the foremost manager of Single-Family Build to Rent housing resulting in award-winning property management for over 10,000 homes. We are going through a strong period of growth in all aspects of the business, making it an exciting time to join. Dedicated in providing an exceptional service to our clients offering alongside a supportive and collaborative work environment. We're seeking individuals who are willing to go the extra mile to join us in a variety of roles spanning from sales and maintenance to finance and operations.

We have an exciting opportunity for a dedicated Credit Controller to join our team. Based at our head office in Sale, you will play an important role communicating and maintaining strong relationships with tenants, while ensuring collections are up to date.

We are looking for individuals with experience in a similar role, preferably within the private rental or hospitality sector. Working with your team, you'll be fundamental in ensuring all Credit Control tasks are completed promptly and efficiently. Customer service lies at the core of our operations, requiring a willingness to exceed expectations. We are looking for someone who cares about the people around them and is willing to go the extra mile.

**Responsibilities**

As a Credit Controller work closely with other team members to manage all credit control and associated tasks. Here’s a list of some of the responsibilities.
- Allocation of payments
- Debt chasing
- Resolution of queries whilst maintaining relationships
- Management and maintenance of payment plans
- General administration
- Issuing tenant notices
- Handling rent insurance claims
- Liasing with solicitors and occasionally attending court hearings

**Skill & Experience**

At Ascend, we offer continuous training and personal development opportunities for all of our team members. Take a look at the list of skills and experience that are essential and desirable for this job role.
- Experience in the same or a similar role is preferred
- Good written and verbal professional communication & customer service skills.
- Focused with a strong attention to detail.
- Self-motivated individual.
- Proven ability to multitask, with an eye for prioritisation.
- Logical and thorough approach to problem-solving.
- Good Excel skills.

**Why work for Ascend?**
- Competitive holiday allowance rising to 26 days holiday over a period (excluding Bank Holidays).
- Contributory Pension Scheme for long-term financial security.
- Recognition programs including Employee of the Quarter and Year.
- Enhanced Maternity/Adoption/Paternity Pay to support your family.
- Paid time off for charity work to give back to the community.
- Team Building Activities to foster camaraderie and collaboration.
- Birthdays - a day off to celebrate your special day.
- Weekly Incentives/Recognition for your hard work and dedication.
- Monthly networking lunch to meet the wider Ascend Teams

Ready to take the next step in your career? We want to hear from you

Pay: Up to £28,350.00 per year

**Benefits**:

- Additional leave
- Company events
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Transport links

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- credit control: 1 year (required)

Work Location: In person


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