Assoc Dir, Customer Strategy

6 days ago


Remote, United Kingdom IQVIA Full time

IQVIA is a leading provider of healthcare data and software services to global healthcare and
pharmaceutical companies. Customer Engagement team develops modern SaaS / cloud-based software to help our customers succeed in proactively and effectively engaging.

With its global reach, industry standard data assets and full product lifecycle solutions, we are poised for accelerated growth. We are looking for an experienced, dynamic talent who can partner with regional stakeholders in functions company-wide, such as the Delivery, Sales and Sales Enablement team, Sales Engineering, and the Product team to increase brand awareness and support the sales process to assist in the generation of revenue.

It’s a great opportunity to be part of a growing, global team and help bring new ideas to the table that can shape the future of the business.

**Competencies**
- Support customer interactions (pre-sales and post-sales) to ensure the closure of business
- Become a product / solution expert to establish credibility and trust as a business advisor to the regions, clients and others.
- Maintain product, platform, and industry knowledge necessary to offer broad support to customers increasing the ability to recognize new business opportunities.
- Work with the cross functional team to ensure the best solution based on the understanding of client requirements and needs per market segment.
- Strong leadership presence.
- Grow IQVIAs pipeline, through relationship building, within the client via high customer satisfaction.
- Actively team with IQVIAs sales organization and professional services org to ensure customer understanding of our solution and the best way to utilize our solutions to meet their business needs.
- Work with the Customer Success team and Account Managers to maintain referenceable clients.
- Advocate customer needs/issues cross-departmentally.
- Direct growth plan development across the global, work with assigned accounts to increase demand/consumption of new offerings.
- Critical to success will be driving cross-functional collaboration and communication across sales, sales enablement, sales engineers’ services, education, support, and product management to facilitate customer success touch points within your team’s portfolio of accounts.
- Collaboration with IQVIAs Product Managers teams to ensure that product development is in line with industry needs, and effective sales to service handovers respectively.

**Requirements**:

- Proven experience in working in Customer Account Management or Sales customer facing environment from life sciences.
- Demonstrated creative problem solving, analytical and organizational skills.
- Experience working in the life sciences, pharmaceutical, Biotech and/or healthcare sectors.
- Ability to manage work in teams of widely varying skills and levels.
- Excellent verbal and written communication skills, great attention to detail.
- Advanced skills with the google suite of products and MS Office tools, specifically PowerPoint, Excel and Word
- Self-starter with an entrepreneurial drive.
- Familiarity with Real World Data and analytics in the United States of America.
- Familiarity with sales processes and leading customer interactions in the context of the life sciences industry.
- Able to work both independently and collaboratively.
- Strong computer skills, public speaking, presentation and teaching skills.
- Strong with MS Office suite, Word, Excel and PowerPoint.
- Ability and willingness to travel up to 15%


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