Customer Communications Lead

6 months ago


Remote, United Kingdom Philip Hardy Recruitment Full time

An exciting opportunity has arisen to join our client’s rapidly-growing, customer-focused energy supply company to head up the Customer Communications team.

The company is innovative, lean, powered by industry-leading automation and a champion of social justice and employee wellbeing.

You will work closely with teams across the business to ensure that communication channels are aligned with brand values, customer needs and business goals. You will also monitor and measure the impact of communication campaigns and provide feedback and insight to improve performance.

**Experience**:

- Proven experience in customer communication, content marketing or copywriting, preferably in the energy sector or a similar industry**.**
- Excellent verbal and written communication skills, with a flair for storytelling and an ability to influence.
- Strong knowledge of communication principles, techniques and channels, with the ability to tailor content and tone to different audiences and purposes.
- Can demonstrate creative and strategic thinking, with the ability to generate and execute innovative and effective communication ideas.
- A data-driven and analytical mindset, with the ability to use data and insights to inform and improve communication decisions and outcomes.
- Passionate and enthusiastic about renewable energy and sustainability.
- Ability to work independently and collaboratively in a fast-paced and dynamic environment.

**Responsibilities**:

- Review and evolve the customer communication strategy that aligns with brand values and business goals.
- Create and implement communication plans for various customer segments and journeys, such as onboarding, in-life, renewal, etc.
- Ensure that the tone of voice, style and messaging are consistent and reflect the brand personality and values.
- Test and optimise the performance and impact of customer communication campaigns and initiatives.
- Collaborate with other teams across the business to ensure a consistent and seamless customer experience.
- Research and monitor customer feedback, preferences, and trends, and use them to inform and improve customer communication practices.
- Stay updated on the latest best practices and innovations in customer communication and renewable energy.

**Benefits**:

- Inclusive, collaborative and friendly work environment
- Competitive salary
- One wellbeing day. Pick a day, take it off, enjoy yourself. It’s as simple as that
- Flexible working hours and remote working with laptops and all required hardware
- Investment in personal and professional development
- Ample leave. All employees are encouraged to take a minimum of one complete week off each quarter to fully recharge
- Generous maternity, paternity and adoption leave
- BUPA healthcare and a pension plan with employee contribution
- Cycle to work scheme

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Energy Supply industry: 1 year (preferred)
- Customer Communication: 3 years (required)

Work Location: Remote


  • Customer Service

    5 months ago


    Remote, United Kingdom Intesa Communications Ltd Full time

    Calling potential customers on behalf of a photo studio. Customers have opted into the call and have a voucher they can use towards buying a photo package for their newborn child. Reporting directly to a team manager and ultimately to the call centre manager. Answering questions about product specifications and pricing. Find out more information about the...

  • Head of Renewables

    6 months ago


    Remote, United Kingdom Customer Relationship Team Full time

    We have an exciting and new opportunity to join our Huws Gray Supply Chain Solutions team as **Head of Renewables & Social Housing Decarbonisation Strategy.** If you’re in the trade or have ever tackled a home improvement project, you’ve probably heard of us. We’re the Huws Gray Group and we’re made up of a number of brands, including Huws Gray,...


  • Remote, United Kingdom Lead Generation Group Full time

    Are you a seasoned sales professional who thrives on engaging in detailed conversations with qualified leads? Lead Generation Group is on the lookout for a High-Ticket Sales Closer / Business Development to join our dynamic team. If you're accustomed to selling high-ticket services and relish the challenge of getting into the weeds with prospects about what...


  • Remote, United Kingdom Alexander Mann Solutions for Public Sector Resourcing Full time

    **Strategic Communications and Stakeholder Lead** **Inside IR35** **Contract Term**:12 months **Contracting Authority**:The Cabinet Office **Location**:Remote (with office attendance at Newcastle, York or Glasgow as and when required) **Why this role?** The Recruitment Transformation and Continuous Improvement Programme will introduce a strategy and...

  • Customer Partner

    5 months ago


    Remote, United Kingdom Stonewater Full time

    **6 Month Fixed Term Contract** Here at Stonewater, we are looking for a Customer Partner to join our team and support customers who are displaced from their home. This could be due to an emergency situation, outstanding repairs or pest control problems. As Customer Partner, you will take ownership of these customers and ensure they are provided with...


  • Remote, United Kingdom World Literacy FoundationUK Reads Full time

    Job description **Communities and Delivery Lead** **Description**: As the Communities and Delivery Lead, you will play a pivotal and diverse role, serving as a key driver for the success of our literacy project. Your responsibilities include ensuring the seamless delivery of our initiatives within the communities we support. This involves leading and...

  • Aws/hp Poly Cam

    5 months ago


    Remote, United Kingdom Zoom Video Communications, Inc. Full time

    **Position Overview**: **Key Responsibilities**: - Develop and execute go-to-market strategies in collaboration with key alliance partners to drive revenue growth and achieve sales targets in the EMEA region. - Foster alignment between internal sales teams and alliance partners to ensure a unified approach to market positioning and messaging. - Build and...

  • Head of Communications

    6 months ago


    Remote, United Kingdom Frontiers Full time

    Who we are At Frontiers we are on a mission to make all science open, enabling the research community to develop the solutions we need to live healthy lives on a healthy planet. Frontiers is the 3rd most-cited and 6th largest research publisher. Powered by custom-built technology, artificial intelligence, and rigorous quality standards, our research...

  • Lead Generator

    5 months ago


    Remote, United Kingdom Insure My Life Full time

    Are you currently generating life insurance leads within an office setting but aspiring for the flexibility to work from home? **Overview**: Join our dynamic team as a Life Insurance Lead Generator. We're on the lookout for enthusiastic individuals with a minimum of 6 month experience generating life insurance leads/sales over the telephone and who can...

  • Technical Communicator

    5 months ago


    Remote, United Kingdom EProd Software UK Ltd. Full time

    **Job Title**: Technical Communicator/Technical Writer eProductivity Software (ePS) is a leading global provider of industry-specific business and production software technology for the packaging and print industries. ePS’s integrated and automated software offerings and point solutions are designed to enable revenue growth and drive operating and...

  • Sales Lead

    5 months ago


    Remote, United Kingdom Focus 5 Recruitment Full time

    Focus 5 Recruitment are looking for a Sales Lead to join a growing SAAS company whose tech helps companies automate FM, MRO and Property Management solutions across their property portfolios. This is a senior sales role focusing on new business and experience of new business in the SAAS sector is essential. This is a UK based role but they work on a...


  • Remote, United Kingdom Outdoor and Cycle Concepts Full time

    **_This role is predominantly working from home, but you will be required to work on average 2 days per week from our office in Kemble._** Searching for your first step into Internal Communications? Looking to join a growing company with great prospects? Then come and join our People Team as our new **Internal Communications Apprentice**. Outdoor and Cycle...


  • Remote, United Kingdom M Group Services Full time

    The Business Development Manager for Morrison Data Services will focus on winning new business and developing new products and services for the sectors served by the MGS (M Group Services) Energy Retail Division. The Business Development Manager will be responsible for generating new leads that will deliver the growth required, developing client...

  • Customer Partner

    5 months ago


    Remote, United Kingdom Stonewater Full time

    We’re now looking for a Customer Partner to join our Tenancy team and provide an exceptional customer service, putting customers at the heart of everything you do. The role will be straddling two sub teams within our Tenancy team, so two days will be spent in tenancy processes, working on mutual exchanges and succession / death of tenant cases, and three...


  • Remote, United Kingdom UniHomes Full time

    **Customer Support Advisor**: Sheffield, South Yorkshire, United Kingdom (Office, Hybrid and Remote Working positions available) **Salary: £23,100 - £23,500** **Hours: Full-time (37 hrs)** Feeling burnt out by the call centre grind? Do you thrive on helping customers but dread the pressure of sales quotas? Do you want to ditch the shift work in favour...

  • Process Lead

    5 months ago


    Remote, United Kingdom Giant Group Full time

    At **Giant Group **we have an exciting opportunity for an **Process Lead **to join our growing team. - Location: Homebased-UK - Salary: £23.000 to £25,000 - Hours: 37 hours per week, Monday to Friday within the UK service hours - Tenure: Permanent **About us** Incorporated In 1992, Giant Group is a workforce management solutions provider, dedicated to...


  • Remote, United Kingdom Finmo Full time

    **About us** Finmo aims to be a first-of-its-kind accounting and bookkeeping company dedicated to self-employed people and the modern-day worker. Many traditional full-time jobs have been replaced by self-employed and multiple job workers. Finmo has built an accounting and tax software solution that helps these self employed and modern-day workers track...

  • Customer Support Agent

    5 months ago


    Remote, United Kingdom Distinct Consultancy Group Full time

    **Customer Support Agent +up to £28,000 + Fully remote + Leading eCommerce Tech Business + 33 Days Annual Leave + Career Progression!** **The Company** We are working with a market leader who are experiencing significant growth. They have a large client based and project/product portfolio, as such they are looking to add a Customer Support Agent list to...


  • Remote, United Kingdom Open Text Corporation Full time

    **Customer Relationship Advisor**: - Req id: 40033- Virtual, GBOPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex...

  • Communications Officer

    5 months ago


    Remote, United Kingdom Universities Human Resources (UHR) Full time

    We are looking for Communications Officer to join our team and lead on communications for UHR, which is the professional association for HR and related staff in UK universities. The role is part-time and will need to be carried out across most weekdays, although some flexibility will be possible, and e.g. concentrating most working hours during school or...