Customer Partner

6 months ago


Remote, United Kingdom Stonewater Full time

**6 Month Fixed Term Contract**

Here at Stonewater, we are looking for a Customer Partner to join our team and support customers who are displaced from their home. This could be due to an emergency situation, outstanding repairs or pest control problems.

As Customer Partner, you will take ownership of these customers and ensure they are provided with advice, regular communication, and payments, in line with our decant policy. These can be really difficult times for our customers and your priority is to work with colleagues across the business to ensure these customers can return home as quickly as possible. There may also be occasions where the customer doesn’t have to leave their home but that they are disturbed due to the level of works going on in their property.
- Have proven Housing / Community Development experience.
- Have a strong customer focus.
- Be sensitive to the needs of customers.
- Have high level communication skills, demonstrating an ability to positively influence and negotiate outcomes.
- Be experienced in partnership working to meet the needs of customers.
- Be able to think ‘beyond process’ to find innovative solutions for customers.

**This role is predominantly home based but we will need you to hold a full UK driving licence and be flexible to travel as the role may involve site visits.**

**Discover Stonewater**:
Stonewater is a leading housing provider. We manage around 36,000 homes, serving 78,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association’s Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living. If you would like to read more please visit: Stonewater's Social Value Report

We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer.
- Are you ready to _**_#DiscoverStonewater?_**

INDSP


  • Customer Partner

    6 months ago


    Remote, United Kingdom Stonewater Full time

    We’re now looking for a Customer Partner to join our Tenancy team and provide an exceptional customer service, putting customers at the heart of everything you do. The role will be straddling two sub teams within our Tenancy team, so two days will be spent in tenancy processes, working on mutual exchanges and succession / death of tenant cases, and three...

  • Sales Director

    6 months ago


    Remote, United Kingdom Growth Partner & Consultancy Limited Full time

    **Company Overview** We provide micro marketing agency growth consulting and coaching services to a global client base. In less than 2 years, we’ve grown our business from 0 to multi-7 figures and will hit the 8-figure mark this year. How? We’ve focused on growth and the relationships for our clients and team members. By creating a high-performance,...

  • Recruitment Partner

    7 months ago


    Remote, United Kingdom Recruitment - Publican Partners & Operators Full time

    **Recruitment Partner - Publican Partners** You will provide comprehensive recruitment support to Divisional Business Units comprising of a Divisional Director and a team of Regional Managers. You will be responsible for dealing with enquires from prospective publicans, evaluating experience & suitability and scheduling and conducting interviews. You will...

  • Claims Partner

    6 months ago


    Remote, United Kingdom Innovation Group Full time

    **Join Our Team: Claims Partner (Subsidence)** Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where teamwork and proactive collaboration drive success? Look no further! We’re seeking a talented **Claims Partner (Subsidence)** to join our dedicated team. **Role Overview**: As a Claims Partner,...


  • Remote, United Kingdom BDR Thermea Group B.V. Full time

    In this new role, you will be responsible for developing and executing strategies to grow and maintain relationships with our most important partners. You will lead a team of Strategic Account Managers and collaborate closely with various internal departments to ensure the success of key accounts and the growth of the Baxi brands. The role will focus on the...


  • Remote, United Kingdom Moodle Full time

    Moodle with us! We're the world's most popular learning platform and we’re on a mission to empower educators to improve our world. **Find out about your new workplace...** Moodle is the world’s most trusted online learning solution. The engine of our ecosystem is Moodle LMS, the secure and customisable open source learning management platform used by...

  • Sales Associate

    6 months ago


    Remote, United Kingdom SS&C Full time

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...

  • Sales Associates

    6 months ago


    Remote, United Kingdom SS&C Full time

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...


  • Remote, United Kingdom Cloudera Full time

    Business Area: Sales Seniority Level: Director **Job Description**: At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source...


  • Remote, United Kingdom ZIGUP Full time

    **Location**: Home based - with some travel required **Salary**: Competitive salary + generous car allowance or company car + bonus We are looking for a Technical Business Partner to join us as we continue our journey and period of significant change to become digitally integrated and joined up across our platform. You will form a key part of this...


  • Remote, United Kingdom Evolution Funding Full time

    **We are seeking a proactive and detail orientated Customer Service Advisor to join our team.** Evolution Funding is the largest motor finance broker in the UK. Since 2002, we have transformed from a traditional motor finance brokerage into a technology-led firm with systems and technology capabilities that are designed to put the customer first and help...

  • Sales Director

    7 months ago


    Remote, United Kingdom Growth Partner and Consultancy Limited Full time

    **Sales Director - E-Learning & Online Coaching** **Company Overview** In less than 2 years, we’ve grown our business from 0 to multi-7 figures and will hit the 8-figure mark this year. How? We’ve focused on growth and the relationships for our clients and team members. By creating a high-performance, positive environment we’ve helped 100’s of...


  • Remote, United Kingdom Redde Northgate plc Full time

    **Location**: UK based - with travel required **Contract**: Permanent **Hours**: 37.5 hours **Salary**: Competitive salary + generous car allowance or company car + bonus We are looking for a Technical Business Partner to join us as we continue our journey and period of significant change to become digitally integrated and joined up across our platform. You...


  • Remote, United Kingdom Alcove Full time

    _**Alcove - Help us keep elderly and vulnerable people safer and better connected by using digital technology.**_ We specialise in delivering connected care technology for local authorities, the NHS, housing associations and sheltered accommodation providers across the country. We are the market leader in data led, digital connected care technology in the...


  • Remote, United Kingdom M Group Services Full time

    The Business Development Manager for Morrison Data Services will focus on winning new business and developing new products and services for the sectors served by the MGS (M Group Services) Energy Retail Division. The Business Development Manager will be responsible for generating new leads that will deliver the growth required, developing client...


  • Remote, United Kingdom Fortive Corporate Full time

    The Senior Employee Relations Partner is a key contrib utor t o the Employee Relations team and the Human Resources function, supporting the company's mission and values. Th e Senior Employee Relations Partner is responsible for leading work environment investigations such as appropriate workplace conduct or relevant allegations, resolving employee relations...


  • Remote, United Kingdom Gartner Full time

    **Description**: **About the job** What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a fast-growing team that helps the world become smarter and more connected. We’re the world’s leading research and advisory company, achieving consistent double-digit growth by steering clients toward the right decisions with business...


  • Remote, United Kingdom Appsbroker Full time

    CTS and Appsbroker have agreed a strategic merger, joining forces to become the largest Google Cloud-only digital consultancy in Europe. We’re looking for bright, passionate people to join us at the vanguard, delivering the most ambitious Google Cloud projects across AI, security, martech, data, and Workspace. As a purpose-driven, certified B Corp, we...


  • Remote, United Kingdom MS3 Networks Limited Full time

    Attention all finance professionals! If you are newly qualified, or almost fully qualified (CIMA or ACCA) and an **EXCEL expert** then we may just have your perfect role! We have an exciting opportunity for a talented and driven individual to join our team as a Junior Finance Business Partner. If you are passionate about finance, possess exceptional...


  • Remote, United Kingdom Capita Full time

    At Capita, the People Function is accountable for defining, communicating and delivering the People Strategy. Within the wider People Function we maximise our 43,000 employees’ potential throughout the employee lifecycle: from resource planning, recruitment and deployment to setting the strategy/guidelines for performance management, reward, development,...