Customer Service Officer

2 weeks ago


Skipton, United Kingdom Craven College Full time

Craven College is an aspirational College set in friendly and inclusive rural campuses in Skipton within the beautiful Yorkshire Dales, at The Aviation Academy based airside at Leeds Bradford Airport and at Evolve in the heart of Ripon. We are a Good College (Ofsted 2018) and offer full-time courses for 16-18 year olds, outstanding apprenticeships, courses for young people with special educational needs, part-time courses and degree level courses with a mission statement of ‘enriching lives through learning’. Tyro Training is our commercial training division which offers a wide range of training courses for both individuals and businesses in Skipton.

We continuously invest in our excellent, industry standard facilities with a new £1.6m purpose-built Animal Management Centre on our Aireville Campus followed in 2022 by the construction of new equestrian facilities including an international sized arena and outdoor warm up area.

We are currently seeking to employ a committed and motivated Customer Service Officer, to be the first point of contact at Craven College for students, staff, and visitors. To provide a highly responsive customer driven ‘One College’ service to enquiries and admissions.

You will need to provide administrative support for the organisation, deal with customer enquiries positively and professionally, deliver an excellent, information, advice, guidance, and support service to all current and potential students. Provide a comprehensive admissions service for FE & HE and part time courses at Craven College. Attend events and promotions including Taster Days, Careers Events, Open Evenings / Days, and other promotions as required and provide a first-class reception service to all visitors and students.

**Essential requirements**:

- Good general education including 4 GCSE’s including at least Grade C or equivalent in English.
- A qualification to at least Level 3 or equivalent.
- Excellent range of administrative skills with MS Office Applications.
- Experience of working in a busy, high-volume customer focussed environment.
- Excellent organisational and interpersonal skills.
- Ability to interpret and present full and accurate information, both verbally and in written format, in a clear manner.
- Excellent written and verbal communication skills.
- Ability to produce work to a consistently high standard to meet deadlines.
- Ability to relate to young people, with an interest in their future development.
- Have self-confidence and ability to speak to groups of students / visitors.
- Highly organised with effective time management skills.
- Willingness and ability to function as part of a small team.
- Ability to work flexible hours including evenings and occasional Saturday’s.
- Ability to follow instructions, procedures and guidelines with accuracy and high attention to detail.
- The ability to maintain a professional, can-do attitude.
- Willingness and ability to undertake further professional development linked to the curriculum and College needs.

This is an excellent opportunity to join a friendly college in North Yorkshire with fantastic facilities, excellent CPD opportunities and a great working and learning environment.

A disclosure check with the Disclosure & Barring Service will be undertaken for this post.

We’re committed to safeguarding and promoting the welfare of young people and vulnerable adults and expect staff and volunteers to share this commitment.

**Salary**: £21,576.00-£22,669.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: B204



  • Skipton, United Kingdom North Yorkshire County Council Full time

    **Customer Service Officer** **Salary**: £23,194 - £24,948 (Pro-rata for part time) **Hours**: Full-time / Part-time opportunities available (25, 30 or 37 hours over 5 days) **Contract Type**: Permanent **Location**: Hybrid working - Skipton - Do you have excellent communication skills and a passion for providing outstanding levels of customer service?...


  • Skipton, United Kingdom Fortem People Full time

    Our Skipton based client is looking for part time Customer Services Officer. You'll be working 3 days per week - Monday/Tuesday/Wednesday (20-22 hours negotiable). The salary is £20549 FTE. Hours: 8.30 - 5 A Full, Enhanced Disclosure check will be required for this role. Essential skills: - To provide financial information and impartial advice on...


  • Skipton, United Kingdom Craven College Full time

    Craven College is an aspirational College set in friendly and inclusive rural campuses in Skipton within the beautiful Yorkshire Dales, at The Aviation Academy based airside at Leeds Bradford Airport and at Evolve in the heart of Ripon. At Craven College we offer full-time courses for 16-18 year olds, outstanding apprenticeships, courses for young people...


  • Skipton, United Kingdom Fortem People Ltd Full time

    Our client is an extremely established superbrand, renowned for their award-winning customer service. We are looking recruit a new member to their small team of customer advisors, to deal with general customer enquiries and provide a 5* experience for theircustomers. **Main duties and responsibilities**: - Day to day management of customer service, acting...


  • Skipton, United Kingdom Fortem People Full time

    Our client is an extremely established superbrand, renowned for their award-winning customer service. We are looking recruit a new member to their small team of customer advisors, to deal with general customer enquiries and provide a 5* experience for their customers. **Main duties and responsibilities**: - Day to day management of customer service, acting...


  • Skipton, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Service Advisor Remote working **Your new company **A Financial Services company based in Skipton require a number of Customer Service advisors to work on a Temporary basis for 4-6 months initially paying an hourly rate of £11.50 per hour. The role can be fully remote or if you live near to Skipton you may work in the office one day a week as an...


  • Skipton, United Kingdom Computershare Full time

    **Customer Relations Officer **(Complaint Officer) - Remote working (UK wide) or office based in Skipton BD23 if preferred **We give you a world of potential** We have an exciting opportunity within our Customer Relations Team. If you’re passionate about supporting customers, confident in investigating complex cases with a passion to achieve fair and...


  • Skipton, United Kingdom Computershare Full time

    **Customer Relations Officer **(Complaint Officer) - Remote working (UK wide) or office based in Skipton BD23 if preferred **We give you a world of potential** We have an exciting opportunity within our Customer Relations Team. If you’re passionate about supporting customers, confident in investigating complex cases with a passion to achieve fair and...


  • Skipton, United Kingdom Invigorate Recruitment Remote Work Freelance Full time

    Customer Service Adviser Skipton - BD23 Contract - 12 months maternity cover £22,308 Invigorate Recruitment is looking to recruit a Customer Service Adviser to work for its client who are renowned for their award-winning customer service, their aim is to always offer the highest standard of service for every customer. They are looking to welcome a new...


  • Skipton, United Kingdom North Yorkshire County Council Full time

    **Salary: £23,194 - £24,948 per annum** **Positions Available: Two permanent** **Contract: Full Time, 37 hours per week** **Grade: F** **Closing Date: 19/03/23** **Interview date: TBC** We’re looking for two permanent Customer Service Officers to join our team in Skipton and be part of a new Customer Services team for the new North Yorkshire Council....


  • Skipton, United Kingdom Ellis Clark Trains Full time

    **About us** Ellis Clark Trains is a small business in Skipton. We are professional, agile, innovative, and our goal is to Ellis Clark Trains is a fast-growing, Skipton based company specialising in the manufacturing of award winning model trains. Originally, the business started by dealing in pre-owned model railways, but after building the experience,...


  • Skipton, United Kingdom Silver Cross UK Ltd Full time

    **Customer Service Advisor** Silver Cross is a great place to work, in a lovely environment with brilliant people. We're a 140 year business who's succeed because we care about our customers and we care about you. Come and join a great place to work! **Purpose of the role**: At Silver Cross we are renowned for our award-winning customer service, our aim is...


  • Skipton, United Kingdom Silver Cross UK Ltd Full time

    **Customer Service Advisor** Silver Cross is a great place to work, in a lovely environment with brilliant people. We're a 140 year business who's succeed because we care about our customers and we care about you. Come and join a great place to work! **Purpose of the role**: At Silver Cross we are renowned for our award-winning customer service, our aim is...


  • Skipton, United Kingdom Silver Cross UK Ltd Full time

    **Customer Service Advisor** Silver Cross is a great place to work, in a lovely environment with brilliant people. We're a 140 year business who's succeed because we care about our customers and we care about you. Come and join a great place to work! **Purpose of the role**: At Silver Cross we are renowned for our award-winning customer service, our aim is...


  • Skipton, North Yorkshire, United Kingdom Computershare Full time

    Customer Relations Officer (Complaint Officer) - Remote working (UK wide) or office based in Skipton BD23 if preferredWe give you a world of potentialWe have an exciting opportunity within our Customer Relations Team. If you're passionate about supporting customers, confident in investigating complex cases with a passion to achieve fair and consistent...


  • Skipton, United Kingdom Fortem People Full time

    **Job description** Our client is an extremely established superbrand, renowned for their award-winning customer service. We are looking recruit a new member to their small team of customer advisors, to deal with general customer enquiries and provide a 5* experience for their customers. **This is initially a temporary maternity cover contract for approx....


  • Skipton, United Kingdom Skipton Building Society Full time

    Hours: 35 hours per week on a permanent contract. Shift patterns supporting department operating times. Occasional Saturday morning shifts on a rota basis. Current Operating Hours: Monday – Thursday 8am-6pm, Friday 8am-5.30pm, Saturday 9am-12pm. Please note these are subject to change. Hybrid working arrangements can be considered after an...


  • Skipton, United Kingdom Skipton Building Society Full time

    Hours: 35 hours per week on a permanent contract. Shift patterns supporting department operating times. Occasional Saturday morning shifts on a rota basis. Current Operating Hours: Monday – Thursday 8am-6pm, Friday 8am-5.30pm, Saturday 9am-12pm. Please note these are subject to change. Hybrid working arrangements can be considered after an...


  • Skipton, United Kingdom Fortem People Full time

    Our Financial Services client based in Skipton in the heart of the Yorkshire Dales are **rapidly expanding** and looking for Customer Service Advisors. **This company is set to increase its workforce by over a third within the year so tonnes of opportunity for progression here!** **Key responsibilities**: - Ensure all calls are answered quickly, politely...


  • Skipton, United Kingdom Fortem People Full time

    Our Financial Services client based in Skipton in the heart of the Yorkshire Dales are **rapidly expanding** and looking for Customer Service Advisors. **This company is set to increase its workforce by over a third within the year so tonnes of opportunity for progression here!** **Key responsibilities**: - Ensure all calls are answered quickly, politely...