Customer Service Representative

5 months ago

Skipton, United Kingdom Silver Cross UK Ltd Full time

**Customer Service Advisor**

Silver Cross is a great place to work, in a lovely environment with brilliant people. We're a 140 year business who's succeed because we care about our customers and we care about you. Come and join a great place to work

**Purpose of the role**: At Silver Cross we are renowned for our award-winning customer service, our aim is to always offer the highest standard of service for every customer. We are looking to welcome a new member to our small team of customer advisors, to deal with general customer enquiries and provide a 5* experience for our customers.

**What's in it for you;**
- 25 days holiday (plus bank holidays) increasing with service, plus a day off for your birthday
- Salary sacrifice pension with 5% company contribution, available to all ages
- Cash Health Plan
- get money back on treatments
- Retail discounts
- Short day working every last Friday of the month
- Regular communication events
- Regular social activates

**Main duties and responsibilities**:

- Day to day management of customer service, acting as first point of contact for any customer enquiries
- Promptly and efficiently answering in-coming calls, identifying customer requirements & initiating appropriate solutions in a timely manner
- Assisting customers with pre-sales enquiries
- Resolving post-sales issues and offering technical product support
- Arranging product service and repairs
- Ordering spare parts for our customers
- Maintaining the department's quality and customer service standards

**Personal skills**:

- Confident in dealing with inbound and outbound calls
- Clear written and verbal communication
- IT literate (knowledge of all office products)
- Knowledge of CRM system is preferred but not essential
- Excellent listening skills
- Positive attitude and commitment to helping customers
- Willingness to work as part of a friendly dynamic team
- Knowledge of word, excel and outlook

**Competencies**:

- Confident telephone manner
Motivated team player with exceptional people skills who can build and develop relationships both internationally and externally
- Able to identify issues and quickly implement successful solutions
- Exceptional verbal and written communication skills
- Solution driven and action orientated
- Committed and enthusiastic
- Demonstrates attention to detail
- Is able to work independently without supervision
- Organised with good planning skills
- Acts ethically at all times, in the best interest of the company
- Is able to adapt to change
- Acts with integrity and empathy

**Hours of work**:
37.5 hours per week
Monday - Friday, 9.00 - 17.30

**Salary**: Starting at £21,250, increasing you complete training + a up to £2,000 yearly KPI based bonus

**Job Types**: Full-time, Part-time, Temporary contract
Contract length: 6 months

**Salary**: £21,250.00-£22,950.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Flexitime
- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- SKIPTON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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