Customer Relations Officer

3 months ago

Skipton, United Kingdom Computershare Full time

**Customer Relations Officer **(Complaint Officer) - Remote working (UK wide) or office based in Skipton BD23 if preferred

**We give you a world of potential**

We have an exciting opportunity within our Customer Relations Team. If you’re passionate about supporting customers, confident in investigating complex cases with a passion to achieve fair and consistent outcomes for customers, this could be the role for you.

This opportunity is for an experienced and knowledgeable individual in a business area which offers a varied workload, development opportunity through Career Pathways and team leader support. If you’re a meticulous person and like to get stuck into the detail, investigating and being a problem solver, this may be the role for you.

**A role you will love**

In CLS we deal with mortgage related complaints for different clients with varying complexities, offering variety and plenty of opportunity to learn more and develop skills.

We are looking for a Complaint Officer to join our friendly, professional team and help us have a direct impact with our customers. Here’s an overview of the role:
**Complaint Officer** - Within this role, you will investigate and resolve customer’s mortgage complaints. The complexity of these complaints will be classed as low to medium, and for multiple clients. You will need experience of dealing with mortgage related complaints or complaint handling within financial services. You will have training support throughout your contract and start to progress from low to medium complexity complaints, increasing your client coverage.

**What will you bring to the role?***

The roles specifically navigate around mortgage related complaints, so we are looking for an individual with a financial background, preferably within mortgages. Someone who has worked in the financial sector, held a complaint handling role, or expertise in mortgages.

Here are some of the essential skills required:

- Strong complaint handling background in a financial setting
- Excellent interpersonal skills including influencing and negotiating
- Exceptional letter writing ability
- Ability to acquire company and product knowledge quickly, learning processes and understanding our policies.
- Good level of regulatory awareness, particularly DISP and complaint handling.
- Excellent stakeholder management skills and the ability to present complex complaints in a structured and considered manner.
- Good organisational skills to fully own and be accountable for management of caseload in line with regulatory timescales.
- Good numeracy skills to understand and perform complex financial transactions.
- Demonstrate resilience in times of scrutiny, change and pressure.

This is a fantastic opportunity to join a professional and established team with the prospect to develop and benefit from the support of a close-knit customer care team.

The hours are Monday to Friday, working core hours which are generally 9.00am-5.00pm (offering 37.5 or 40 hours per week)

**A company to be proud of**

Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients.

At Computershare, it is more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.

Sustainability and giving back are a big part of our story. In 2021, we achieved carbon neutrality and we are now setting ourselves the ambitious global target to become NetZero before 2050.

**A diverse and inclusive place to work**

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

  • Customer Relations Associate

    3 months ago

    Skipton, United Kingdom Computershare Full time

    **Customer Relations Associate **(Complaint Officer) - Remote working (UK wide) or office based in Skipton BD23 if preferred **We give you a world of potential** We have an exciting opportunity within our Customer Relations Team. If you’re passionate about supporting customers, confident in investigating complex cases with a passion to achieve fair and...

  • Customer Relations Specialist

    2 weeks ago

    Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time

    Job Title: Customer Relations Specialist in Financial ServicesAre you dedicated to enhancing customer satisfaction? Do you excel in dynamic settings and possess a meticulous attention to detail? Skipton Building Society is seeking a new member to join their Financial Advice Complaints Team.As one of the UK's leading mutual organizations, Skipton Building...

  • Customer Relations Specialist

    1 month ago

    Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time

    Job Title: Customer Relations Specialist in Financial ServicesAre you dedicated to enhancing customer satisfaction? Do you excel in dynamic settings and possess a meticulous attention to detail? Skipton Building Society is seeking a new member to join their Financial Advice Complaints Team.As one of the UK's leading mutual organizations, Skipton Building...

  • Customer Relations Complaint Specialist

    1 month ago

    Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time

    Job Title: Customer Relations Complaint SpecialistAre you dedicated to enhancing customer satisfaction? Do you excel in dynamic settings and possess a meticulous attention to detail? Skipton Building Society is seeking a new member to join their Customer Relations Complaints Team.As one of the UK's largest mutual organizations, Skipton Building Society is...

  • Customer Relations Complaint Specialist

    2 weeks ago

    Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time

    Job Title: Customer Relations Complaint SpecialistAre you dedicated to enhancing customer satisfaction? Do you excel in dynamic settings and possess a meticulous attention to detail? Skipton Building Society is seeking a new member to join their Customer Relations Complaints Team.As one of the UK's largest mutual organizations, Skipton Building Society is...

  • Customer Service Officer

    4 months ago

    Skipton, United Kingdom Craven College Full time

    Craven College is an aspirational College set in friendly and inclusive rural campuses in Skipton within the beautiful Yorkshire Dales, at The Aviation Academy based airside at Leeds Bradford Airport and at Evolve in the heart of Ripon. We are a Good College (Ofsted 2018) and offer full-time courses for 16-18 year olds, outstanding apprenticeships, courses...

  • Customer Service and Admissions Officer

    4 months ago

    Skipton, United Kingdom Craven College Full time

    Craven College is an aspirational College set in friendly and inclusive rural campuses in Skipton within the beautiful Yorkshire Dales, at The Aviation Academy based airside at Leeds Bradford Airport and at Evolve in the heart of Ripon. At Craven College we offer full-time courses for 16-18 year olds, outstanding apprenticeships, courses for young people...

  • Customer Experience Specialist

    2 weeks ago

    Skipton, United Kingdom Major Recruitment Huddersfield Full time

    About the Role:Major Recruitment Huddersfield is seeking a highly skilled and dedicated Customer Experience Advisor to join our team. As a key member of our Customer Experience Team, you will play a vital role in delivering exceptional customer service and ensuring that our clients receive the highest level of support.Key Responsibilities:Handle customer...

  • Customer Experience Specialist

    2 weeks ago

    Skipton, United Kingdom Major Recruitment Huddersfield Full time

    About the Role:Major Recruitment Huddersfield is seeking a highly skilled and dedicated Customer Experience Advisor to join our team. As a key member of our Customer Experience Team, you will play a vital role in delivering exceptional customer service and ensuring that our clients receive the highest level of support.Key Responsibilities:Handle customer...

  • Customer Experience Advisor

    4 weeks ago

    Skipton, United Kingdom Major Recruitment Huddersfield Full time

    Major Recruitment are currently seeking a customer experience advisor for our client based in the Skipton area of North Yorkshire If you are passionate about making a positive difference in the lives of individuals who may not trust or are unable to use mainstream banking, we invite you to join our team and be part of our mission to empower financial...

  • Employee Relations Consultant

    3 months ago

    Skipton, United Kingdom Computershare Full time

    **We give you a world of potential** A fantastic opportunity has arisen to join our Employee Relations team as an ER Consultant within our global People function. If you are an established HR professional with an expert knowledge of UK Employment Law and people policies and practices then don’t miss out on this permanent opportunity that will see you...

  • Customer Experience Specialist

    1 week ago

    Skipton, United Kingdom Major Recruitment Huddersfield Full time

    Customer Experience AdvisorMajor Recruitment are seeking a Customer Experience Advisor for our client based in North Yorkshire.We're looking for someone who is passionate about making a positive difference in the lives of individuals who may not trust or are unable to use mainstream banking. As a Customer Experience Advisor, you will be part of our mission...

  • Customer Experience Specialist

    1 week ago

    Skipton, United Kingdom Major Recruitment Huddersfield Full time

    Customer Experience AdvisorMajor Recruitment are seeking a Customer Experience Advisor for our client based in North Yorkshire.We're looking for someone who is passionate about making a positive difference in the lives of individuals who may not trust or are unable to use mainstream banking. As a Customer Experience Advisor, you will be part of our mission...

  • Customer Operations Coordinator

    4 months ago

    Skipton, United Kingdom Solaris Full time

    Solaris is Europe’s leading embedded finance platform empowering the future of financial services. As a tech company, we enable businesses to easily provide trusted and innovative financial experiences to their customers. Through smart APIs, our partners can embed financial services quickly and compliantly into their own product offerings. We love what we...

  • Client Relations Specialist

    1 month ago

    Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time

    Position Overview: The Client Service Adviser role is a full-time, permanent opportunity requiring a commitment of 35 hours per week. Initially, the successful candidate will undergo training at our Head Office, ensuring a comprehensive onboarding experience. Upon completion of the probationary period, this position will transition to a hybrid working model,...

  • Customer Experience Advisor

    4 months ago

    Skipton, United Kingdom Solaris Full time

    Solaris is Europe’s leading embedded finance platform empowering the future of financial services. As a tech company, we enable businesses to easily provide trusted and innovative financial experiences to their customers. Through smart APIs, our partners can embed financial services quickly and compliantly into their own product offerings. We love what we...

  • Office Administrator

    3 months ago

    Skipton, United Kingdom The National Bed Federation Full time

    **Job description** **Office Administrator** **Part time - approx. 20 - 22.5 hours a week** Ideally the hours would be worked over 3 days (Tuesday, Wednesday, and Thursday), however this could be reviewed to suit both the business and the applicant. Our full-time office hours are - Mon to Fri, 9am-5pm. (4.30pm on Fridays) with 30 minutes for lunch. 37...

  • Customer Experience Advisor

    4 months ago

    Skipton, United Kingdom Solaris Full time

    Solaris is Europe’s leading embedded finance platform empowering the future of financial services. As a tech company, we enable businesses to easily provide trusted and innovative financial experiences to their customers. Through smart APIs, our partners can embed financial services quickly and compliantly into their own product offerings. We love what we...

  • Payroll Officer

    3 months ago

    Skipton, United Kingdom Page Personnel Full time

    New Interim Payroll Officer position based in Skipton - Immediate Start Role with Long Term Opportunities **About Our Client**: Page Personnel are currently working with a well known organisation who are based in Skipton who have an exciting opportunity for a Payroll Officer to join their growing organisation on a long term interim basis! This role is...

  • Office Junior

    4 months ago

    Skipton, United Kingdom Oakhouse Foods Skipton Full time

    Oakhouse Foods are a local business delivering frozen meals and groceries to predominantly elderly customers throughout West/North Yorkshire and parts of Lancashire. We are looking for a friendly, hard-working individual to join our small team. As in any small business, flexibility is the key. We are looking for someone to help bring stock upstairs from our...