Customer Services Officer

2 months ago

Skipton, United Kingdom North Yorkshire County Council Full time

**Customer Service Officer**

**Salary**: £23,194 - £24,948 (Pro-rata for part time)

**Hours**: Full-time / Part-time opportunities available (25, 30 or 37 hours over 5 days)

**Contract Type**: Permanent

**Location**: Hybrid working - Skipton
- Do you have excellent communication skills and a passion for providing outstanding levels of customer service? Are you someone that can use innovative thinking to come up with timely solutions to problems? _
- Are you seeking a varied and exciting role which can provide you with opportunities to develop your career? If so, we want to hear from you_

**About our team**

Our customer service team here at North Yorkshire Council, are a friendly, forward-thinking, and driven team, with a strong customer focused ethos and culture. Our customer service teams deliver a variety of services across a multi-channel environment. We are the front-facing positive and professional image of North Yorkshire Council.

Currently we have exciting opportunities available for Customer Service Officer to become part of our inspirational Customer Service Team in Skipton.

**The role**

As a Customer Service Officer, you will be the first point of contact for all enquires. Customers have the ability to contact the council via telephone, webchat or social media and also face to face, and your job will be able to provide a quality response via all of these channels, for a range of different service areas. You will be responsible for receiving and processing all enquiries in-line with local and central government requirements.

The role of Customer Service Officer is an exciting and varied role where no two days will be same. Enquiries range from reporting of a broken streetlight to someone wishing to access our services on behalf of a family member. Our staff are not only responding to general enquiries but also deal with some very specialist areas of work.

To enhance your skills and ensure you are well equipped to deal with the large variety of queries that you will face, we offer superb training opportunities and strongly encourage career progression into our specific areas in which we service. This role is pivotal to the success of our organisation and is an extremely rewarding position where you can make a real difference within the communities across North Yorkshire.

We have opportunities available within a number of bases of work across the County, with hybrid working available for all of our Customer Service roles.

**What you will bring**

We are seeking enthusiastic individuals that have a passion for providing an outstanding level of customer service to our communities and customers across North Yorkshire.

Ideally you will:

- Have experience working in a customer focussed environment
- You will be able to effectively communicate verbally and in writing with customers using a range of different channels.
- Be an innovative thinker and have a proactive approach to solving any issues that may arise.

**What we can offer you**

As a North Yorkshire County Council employee, you will have access to some great benefits via our everybody benefit’s scheme such as shopping discounts, home technology and green car salary sacrifice schemes, financial wellbeing and health assured, our employee assistance programme, to assist with your health and wellbeing. You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish.

**Contact & Apply**

**_ Please note that we are open to expressions of interest for roles within our Customer Service Teams across the county with bases in Selby, Richmond, Scarborough, Stokesley, Northallerton, Easingwold, Malton, Harrogate and Skipton. Please visit our key opportunities page below for more information._**

**Key dates**:
**Closing date**: Sunday 23rd of July 2023

**Shortlisting**: 24th of July 2023

**Interview date/Assessment Centre**: 3rd & 4th of August

**Job Description**:
Rewards

  • Customer Service Officer

    2 weeks ago

    Skipton, United Kingdom Craven College Full time

    Craven College is an aspirational College set in friendly and inclusive rural campuses in Skipton within the beautiful Yorkshire Dales, at The Aviation Academy based airside at Leeds Bradford Airport and at Evolve in the heart of Ripon. We are a Good College (Ofsted 2018) and offer full-time courses for 16-18 year olds, outstanding apprenticeships, courses...

  • Customer Service Officer

    3 weeks ago

    Skipton, United Kingdom Fortem People Full time

    Our Skipton based client is looking for part time Customer Services Officer. You'll be working 3 days per week - Monday/Tuesday/Wednesday (20-22 hours negotiable). The salary is £20549 FTE. Hours: 8.30 - 5 A Full, Enhanced Disclosure check will be required for this role. Essential skills: - To provide financial information and impartial advice on...

  • Customer Service and Admissions Officer

    2 weeks ago

    Skipton, United Kingdom Craven College Full time

    Craven College is an aspirational College set in friendly and inclusive rural campuses in Skipton within the beautiful Yorkshire Dales, at The Aviation Academy based airside at Leeds Bradford Airport and at Evolve in the heart of Ripon. At Craven College we offer full-time courses for 16-18 year olds, outstanding apprenticeships, courses for young people...

  • Customer Service Advisor

    2 weeks ago

    Skipton, United Kingdom Fortem People Ltd Full time

    Our client is an extremely established superbrand, renowned for their award-winning customer service. We are looking recruit a new member to their small team of customer advisors, to deal with general customer enquiries and provide a 5* experience for theircustomers. **Main duties and responsibilities**: - Day to day management of customer service, acting...

  • Customer Service Advisor

    2 months ago

    Skipton, United Kingdom The Range Full time

    **Customer Service Assistant - Part Time** As a result of our expansion plans and our continued ongoing success we are looking to appoint a part time Customer Service Assistant. Must be aged 18 and over, YOU MUST BE ABLE TO WORK MORNINGS AND EVENINGS UNTIL 8PM AND A WEEKEND DAY In this role you will be the face of The Range delivering great service and...

  • Customer Service Advisor

    3 weeks ago

    Skipton, United Kingdom Fortem People Full time

    Our client is an extremely established superbrand, renowned for their award-winning customer service. We are looking recruit a new member to their small team of customer advisors, to deal with general customer enquiries and provide a 5* experience for their customers. **Main duties and responsibilities**: - Day to day management of customer service, acting...

  • Customer Service Advisor

    3 weeks ago

    Skipton, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Service Advisor Remote working **Your new company **A Financial Services company based in Skipton require a number of Customer Service advisors to work on a Temporary basis for 4-6 months initially paying an hourly rate of £11.50 per hour. The role can be fully remote or if you live near to Skipton you may work in the office one day a week as an...

  • Customer Service Adviser

    6 days ago

    Skipton, United Kingdom Invigorate Recruitment Remote Work Freelance Full time

    Customer Service Adviser Skipton - BD23 Contract - 12 months maternity cover £22,308 Invigorate Recruitment is looking to recruit a Customer Service Adviser to work for its client who are renowned for their award-winning customer service, their aim is to always offer the highest standard of service for every customer. They are looking to welcome a new...

  • Customer Relations Officer

    3 weeks ago

    Skipton, United Kingdom Computershare Full time

    **Customer Relations Officer **(Complaint Officer) - Remote working (UK wide) or office based in Skipton BD23 if preferred **We give you a world of potential** We have an exciting opportunity within our Customer Relations Team. If you’re passionate about supporting customers, confident in investigating complex cases with a passion to achieve fair and...

  • Customer Service Advisor

    1 week ago

    Skipton, United Kingdom North Yorkshire County Council Full time

    **Salary: £23,194 - £24,948 per annum** **Positions Available: Two permanent** **Contract: Full Time, 37 hours per week** **Grade: F** **Closing Date: 19/03/23** **Interview date: TBC** We’re looking for two permanent Customer Service Officers to join our team in Skipton and be part of a new Customer Services team for the new North Yorkshire Council....

  • Customer Service Representative

    1 week ago

    Skipton, United Kingdom Ellis Clark Trains Full time

    **About us** Ellis Clark Trains is a small business in Skipton. We are professional, agile, innovative, and our goal is to Ellis Clark Trains is a fast-growing, Skipton based company specialising in the manufacturing of award winning model trains. Originally, the business started by dealing in pre-owned model railways, but after building the experience,...

  • Customer Service Advisor

    3 weeks ago

    Skipton, United Kingdom Silver Cross UK Ltd Full time

    **Customer Service Advisor** Silver Cross is a great place to work, in a lovely environment with brilliant people. We're a 140 year business who's succeed because we care about our customers and we care about you. Come and join a great place to work! **Purpose of the role**: At Silver Cross we are renowned for our award-winning customer service, our aim is...

  • Customer Service Representative

    3 weeks ago

    Skipton, United Kingdom Silver Cross UK Ltd Full time

    **Customer Service Advisor** Silver Cross is a great place to work, in a lovely environment with brilliant people. We're a 140 year business who's succeed because we care about our customers and we care about you. Come and join a great place to work! **Purpose of the role**: At Silver Cross we are renowned for our award-winning customer service, our aim is...

  • Customer Service Representative

    3 weeks ago

    Skipton, United Kingdom Silver Cross UK Ltd Full time

    **Customer Service Advisor** Silver Cross is a great place to work, in a lovely environment with brilliant people. We're a 140 year business who's succeed because we care about our customers and we care about you. Come and join a great place to work! **Purpose of the role**: At Silver Cross we are renowned for our award-winning customer service, our aim is...

  • Customer Relations Officer

    3 days ago

    Skipton, North Yorkshire, United Kingdom Computershare Full time

    Customer Relations Officer (Complaint Officer) - Remote working (UK wide) or office based in Skipton BD23 if preferredWe give you a world of potentialWe have an exciting opportunity within our Customer Relations Team. If you're passionate about supporting customers, confident in investigating complex cases with a passion to achieve fair and consistent...

  • Customer Service Advisor

    4 days ago

    Skipton, United Kingdom Fortem People Full time

    **Job description** Our client is an extremely established superbrand, renowned for their award-winning customer service. We are looking recruit a new member to their small team of customer advisors, to deal with general customer enquiries and provide a 5* experience for their customers. **This is initially a temporary maternity cover contract for approx....

  • Customer Service Adviser

    4 weeks ago

    Skipton, United Kingdom Skipton Building Society Full time

    Hours: 35 hours per week on a permanent contract. Shift patterns supporting department operating times. Occasional Saturday morning shifts on a rota basis. Current Operating Hours: Monday – Thursday 8am-6pm, Friday 8am-5.30pm, Saturday 9am-12pm. Please note these are subject to change. Hybrid working arrangements can be considered after an...

  • Customer Service Adviser

    3 weeks ago

    Skipton, United Kingdom Skipton Building Society Full time

    Hours: 35 hours per week on a permanent contract. Shift patterns supporting department operating times. Occasional Saturday morning shifts on a rota basis. Current Operating Hours: Monday – Thursday 8am-6pm, Friday 8am-5.30pm, Saturday 9am-12pm. Please note these are subject to change. Hybrid working arrangements can be considered after an...

  • Customer Service Advisor

    3 weeks ago

    Skipton, United Kingdom Fortem People Full time

    Our Financial Services client based in Skipton in the heart of the Yorkshire Dales are **rapidly expanding** and looking for Customer Service Advisors. **This company is set to increase its workforce by over a third within the year so tonnes of opportunity for progression here!** **Key responsibilities**: - Ensure all calls are answered quickly, politely...

  • Customer Service Advisor

    3 weeks ago

    Skipton, United Kingdom Fortem People Full time

    Our Financial Services client based in Skipton in the heart of the Yorkshire Dales are **rapidly expanding** and looking for Customer Service Advisors. **This company is set to increase its workforce by over a third within the year so tonnes of opportunity for progression here!** **Key responsibilities**: - Ensure all calls are answered quickly, politely...