Customer Service Advisor
3 weeks ago
Our Financial Services client based in Skipton in the heart of the Yorkshire Dales are **rapidly expanding** and looking for Customer Service Advisors. **This company is set to increase its workforce by over a third within the year so tonnes of opportunity for progression here**
**Key responsibilities**:
- Ensure all calls are answered quickly, politely and efficiently
- Keep accurate records of all discussions with customers using the company’s software
- Liaise between customers and other departments
- Assist in resolving complaints, escalating the issue to the Customer Service Team Leader where appropriate
- General administrative duties.
You will have a high attention to detail, experience of updating and recording data in complex databases and excellent organisational skills. The ability to work under pressure and work successfully as part of a team are essential.
Currently on a flexible working pattern **(2 days in office and 3 days at home)** working various shifts between 8am-8pm, Mon-Fri (1in4 Saturdays).
**Shifts**:
- Week 1 8am-4pm
- Week 2 9am-5pm
- Week 3 10:15am-6:15pm
- Week 4 12pm-8pm
- You must also be able to work one Saturday in approx every 4 weeks 8am-4pm
**This is Living Wage Accredited employer - Salary £21,255**
25 days annual leave
Birthday Policy
Yearly Performance Bonus
EAP
Employee Referral Bonus
Private healthcare
Pension scheme, with Company contribution
Membership of our life insurance scheme
Annual Growth & Development allowance
**Job Types**: Full-time, Permanent
**Salary**: £21,255.00 per year
**Benefits**:
- Company events
- On-site parking
- Private medical insurance
- Referral programme
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Skipton: reliably commute or plan to relocate before starting work (required)
Work Location: One location
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