Customer Experience Advisor

2 weeks ago

Skipton, United Kingdom Solaris Full time

Solaris is Europe’s leading embedded finance platform empowering the future of financial services. As a tech company, we enable businesses to easily provide trusted and innovative financial experiences to their customers. Through smart APIs, our partners can embed financial services quickly and compliantly into their own product offerings.

We love what we do and we love our team. We are 750 people from over 60 nationalities - a unique blend of techies, fintech enthusiasts, bankers and entrepreneurs from various industries. Our routines are built around genuinely valuing and exchanging different perspectives as well as actively sharing knowledge as we drive our business as a team. We believe and invest in personal growth.

**Job Overview**:
The role of the Customer Experience Advisor at Solaris is to support the business and provide an efficient, comprehensive and professional service by advising and supporting customers on behalf of the Company’s clients.

Customer Experience Advisors provide outstanding levels of customer service through multiple communication channels by developing a strong understanding of the Company’s systems and procedures in advising and supporting Customers, Clients and internal departments within the Company.

We have talented teams across all our functions, and we are always interested in talking to more talented people who want to be a part of this journey.

**Your Role**:

- Ensure that all incoming calls, either from outside the Company or internally, are answered quickly & politely
- Provide help & advice to Customers using the Company’s products services
- Keep accurate records of all discussions with customers with the Company’s systems
- Assist colleagues in resolving problems
- Assisting in resolving complaints & escalating when appropriate
- Work to maintain the outgoing communication with existing customers
- Enthusiasm for new challenges
- Ability to assess different requests and offer the correct response / solution
- Any other duties, as required

**We'd Love to See**:

- You are educated to GCSE standard, including mathematics & English
- You are PC literate in Microsoft Office Applications
- Proven experience of office practices/procedures
- Proven ability to achieve agreed Key Performance Indicators and Service Level Agreements
- Problem solving and time management skills
- Ability to pay attention to detail
- Ability to work as part of a team and on own initiative
- Ability to undergo training as necessary in all aspects of the systems, products and regulations
- Ability to maintain absolute Company & Client confidentiality at all times

**Why Work at Solaris?**
- We seek out and hire only exceptional talent, and therefore recognise that each individual brings value and contribution which has made us who we are today.
- We have a tech stack to be proud of and a working environment framed by our values and behaviours.
- We are passionate people who share a common vision, can think big, and thrive on delivering results.
- We value diversity of thought and expect that you bring all of you to work; your passion, creativity and ideas on how we can be the best in the space that we operate in.
- In return we will help you to be the very best that you can, we will support with development, give you opportunities to get involved in key projects and offer exposure to challenges that you may not get in a larger organisation.

**Benefits**:

- 25 days annual leave
- Birthday Policy
- Yearly Performance Bonus
- EAP
- Employee Referral Bonus
- Private healthcare
- Pension scheme, with Company contribution
- Membership of our life insurance scheme
- Annual Growth & Development allowance
- Volunteering days
- Access to Thrive mental health app

**To all recruitment agencies**: Solaris does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Solaris employees or any other venture in our ecosystem. Solaris is not responsible for any fees related to unsolicited resumes.

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