Contact Centre Assistant

4 months ago

Sheffield, United Kingdom South Yorkshire Mayoral Combined Authority Full time

Description

**Hours**: 16 hours

**Contract**: Permanent - Part Time

**Salary**: Grade 4 - £22,369 - £24,054

**Location**: Sheffield (Hybrid Working or Onsite)

**Contact Centre opening hours**: 7am - 7pm Monday to Friday, 8am - 7pm Saturday and Sunday
The South Yorkshire Mayoral Combined Authority (SYMCA) brings together the local authorities of Barnsley, Doncaster, Rotherham and Sheffield and to serve the communities and businesses of South Yorkshire. From transport to housing, from business growth to skills, the MCA has a great story to tell. We have ambitions to deliver recovery and renewal for people, businesses and places across South Yorkshire.

Key Responsibilities
We are looking for a Contact Centre Assistant to join us on a part time, permanent basis working 16 hours per week in our Contact Centre.

You will

Provide exceptional customer service by using knowledge of public transport products.

This role is responsible for ensuring that all communication and action taken enables SYMCA to improve, maintain and deliver exceptional customer service in the pursuit of excellence in meeting the needs of all potential passengers. This position requires the individual to take ownership of their business area.

Skills, Knowledge and Expertise
You will need to be educated to GCSE standard in English and Maths (A to C or equivalent)

Please note this role is working on a shift pattern basis Monday - Sunday and work over the course of 2 weekends in a calendar month will be required.

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**Benefits**:
All colleagues have access to a local Government Pension Scheme and the chance to be part of an organisation where you can really make a difference. Located in Sheffield City Centre, we are well-placed for transport links and encourage employees to take advantage of the active travel facilities. Work/life balance is extremely important to us here at SYMCA with our recognised family/friendly policies, genuine work flexibility, recognition, and shared success. In addition to the above, some of benefits include
- Annual Leave Purchase Scheme - The ability to purchase up to a further 15 days per year in additional to your normal annual leave
Hybrid working - Our offices are a space where we come together and collaborate. Most of our roles are offered on a hybrid basis with the exception of some support roles being onsite full time.
Rewarding You - Reducing everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway
Training on the job - Support with upskilling skills through on the job training and qualifications
Holiday - Up to 36 days annual leave (depending on length of service). Pro-rata for part time colleagues.

Diversity at South Yorkshire Combined Mayoral Authority
About South Yorkshire Mayoral Combined Authority The South Yorkshire Mayoral Combined Authority (SYMCA) brings together the local authorities of Barnsley, Doncaster, Rotherham and Sheffield and to serve the communities and businesses of South Yorkshire. From transport to housing, from business growth to skills, the SYMCA has a great story to tell. We have ambitions to deliver recovery and renewal for people, businesses and places across South Yorkshire.

In recent years significant funding has been secured through the Transforming Cities Fund and a devolution deal, and further funding has recently been secured through the region’s City Region Sustainable Transport Settlement. As result we have a large and growing capital programme to deliver in support of the South Yorkshire Mayoral Combined Authority Mayor’s 2040 vision for transport. Join our workforce of talented people who love working together - and are proud of the work they do. Progression here can take you in all kinds of directions.

This is what a career at South Yorkshire Mayoral Combined Authority is like, and this is where yours starts.

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