Academy Administrator Apprentice

3 months ago

London, United Kingdom Catalyst Housing Association Full time

**Salary**: London Living Wage

**Location**: South East London

**Weekly Hours**: Monday - Friday, 09:00 - 17:00

**What we’re looking for**:

- Are you passionate about learning and want to deliver great results for our internal and external customers?
- Do you like working in an agile environment, under pressure and to tight deadlines.
- Do you have strong working knowledge of GDPR requirements, ensuring compliance and safeguarding sensitive information with confidentiality?
- Do you have a solid understanding of equal opportunities principles and are committed to implementing Peabody’s Equal Opportunities Policy to promote inclusivity and fairness?
- Do you hold Level 2 qualifications equivalent to 5 GCSEs?
- Have you been in the UK for at least the last 3 years?

If you do, this role is perfect for you

Here at Peabody, we have an opportunity for an **Academy Administrator Apprentice** on a temporary basis (_fixed term for 2 years_) at our **South East London **office.

**A bit about the role**:
As the **Academy Administrator Apprentice,** you will play a vital role in ensuring the seamless delivery of an exceptional experience to all our customers, both internal and external.

Working closely with Academy colleagues and reporting to the Quality & Academic Standards Lead, you will be involved in various aspects of the Academy's operations, managing administration, providing service support, handling invoice management, and offering general information.

**What training will you undertake and what will you receive in the end**:
You will complete a variety of induction training to settle you in and then begin your **Level 3 Business Administration Apprenticeship**. If there is a need for you to complete English and/or maths at Level 2 Functional Skills, this will form part of your apprenticeship programme.
- Some of the key results for the role include:

- You will provide outstanding service to all our customers, internal and external, ensuring their needs are met and expectations exceeded.
- You will have an in-depth understanding of the Academy's product offers, purpose, and achievements. This knowledge will enable you to provide accurate and valuable information and advice to internal stakeholders.
- Promptly responding to training queries from both internal and external customers, you will showcase exceptional customer service and efficiently address their needs.
- Collaborating with the team, you will assist in the preparation and setup of both in-person and virtual training sessions, ensuring a smooth and engaging learning experience.
- Taking shared responsibility for the day-to-day administration of learning activities and initiatives across the organization, you will contribute to the efficient functioning of our operations.
- You will collate and record evaluation forms from training sessions, providing valuable insights for future analysis and improvements by the team.
- Scheduling and booking training, focus groups, and workshops involving multiple stakeholders will be a crucial part of your role, ensuring seamless coordination and execution.
- You will oversee the escalation of learning requests within the team and track learning agreements between colleagues and the Academy, ensuring timely responses and smooth workflows.

**A bit about us**:
160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK.

The Peabody Group is responsible for more than 104,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers.

Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach.

We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient.

We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing.

Here just a few of the benefits for working at Peabody:

- Flexible and hybrid working (depending on the role)
- Up to 30 days’ annual holiday plus bank holidays
- Competitive salaries that are benchmarked regularly against current market rates
- Two additional paid volunteering days each year
- Family friendly policies
- Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal
- 4 x Life Assurance
- Up to 10% pension contribution matched 1:1

**Are you ready to apply?**

To be considered for the **Academy Administrator Apprentice**, please click on the ‘’ button and submit both your CV and a bit about why we should consider you for the role.

**Vacancy details**:
**Discipline**:
Administration, Customer Service, Charity & Voluntary, Apprenticeships, Social Housing

**Weekly Hours**:
Monda

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