Bmw/mini Aftersales Service Advisor Apprentice

5 months ago

London, United Kingdom BMW Group Academy Full time

**BMW/MINI Aftersales Service Advisor Apprentice - Park Royal**

We are currently recruiting for an Aftersales Service Advisor Apprentice for **Park Royal**. The successful applicant will have the opportunity to work with one of the world’s most prestigious and technologically advanced car manufacturers.

**Job description**

We are currently recruiting for an Aftersales Service Advisor Apprentice.

The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers. There are very few Customer Service Apprenticeships in the motor industry and the BMW programme is regarded as being the leader in delivering the ultimate customer experience.

You will be working in a busy BMW/MINI Service Department. Your role will be focused on dealing with customers, who have high expectations and a varied range of needs and demands. As a result, you need to have exceptional interpersonal skills and be able to build rapport, as well as a desire to provide the highest level of customer service. This combined with excellent organisational and communication skills will enable you to deliver outstanding customer service, representing the high standards and reputation of the BMW/MINI brand.

Service Advisor specific duties include:

- Working face-to-face with customers within the Retailer
- Handling calls to the Retailer, including booking and scheduling vehicle services and repairs
- Estimating time and costs associated with vehicle services and repairs
- Handling and responding to customer complaints
- Being involved with interpreting initial customer concerns and liaising with the vehicle technicians
- Liaising with customers and keeping them updated of any additional work that may be required
- Tracking customer vehicles through the workshop during service and repair
- Advising customers on how to solve problems with their vehicles

All Aftersales Customer Service (Service Advisor) Trainees attend the BMW Group Academy UK in Berkshire for their off-the-job training. The apprenticeship will have a strong focus on the retail environment and the high customer service expectations of BMW & MINI customers, as well as Service Advisor specific training. The training takes place over a 12 month period at the BMW Group Academy and has been designed to suit both Parts and Service Advisor roles. During the time spent at your BMW Retailer, a mentor will be allocated to oversee the work-based learning programme. A BMW representative will also visit on a 12 weekly basis to set performance targets and ensure any development needs are being met.

**Requirements and prospects**

**Desired skills**
- None
- Full training will be provided

**Personal qualities**

Successful applicants must demonstrate the following:

- An enthusiasm for excellent customer service
- An interest in the automotive industry
- To have good communication and organisational skills
- To be honest and trustworthy with a willingness to learn
- To have a positive attitude and work ethic, with high level of professionalism to represent the BMW/MINI brand
- To be able to work effectively as part of a team in a busy service department, as well as having the capability to follow instructions and work individually

**Desired qualifications**
- English
- maths

**Future prospects**

On successful completion of the apprenticeship, you will be a qualified Service Advisor. You will also gain a Level 2 Customer Service Practitioner. Following this, there are various opportunities for progression within the Retailer.

**Things to consider**

Successful applicants must be prepared to travel to the BMW Group Academy in Berkshire to complete their apprenticeship training. Training is completed in one-week blocks approximately once every two months. All training costs are covered by the BMW Retailer (travel, accommodation and food).

**About the employer**

All Light Vehicle Technician, Aftersales Customer Service (Parts & Service) and Motorcycle Technician Apprentices will be employed at their local BMW Retailer, and will attend the BMW Group Academy for their training. The BMW Group Academy is based at Wokefield Park near Reading in Berkshire. All Bodyshop Technician (Paint & Panel) Apprentices will be employed at their local BMW Retailer or Bodyshop, and will attend our body training facility for their training. The body training facility is located in Milton Keynes.

**Training provider**

While the programme will focus around customer service skills, also embedded within the seven weeks training will include the current certification training courses for the Service Advisor role. Additional technical and product awareness training will also be included.

**Qualifications to be achieved**:

- Level 2 Customer Service Practitioner
- Service Advisor Certification
- ERR (Employee Rights & Responsibilities) Workbook

**Training provider**

Inspiro Learning

Applications for this apprenticeship are being p

  • Bmw/mini Aftersales Parts Advisor Apprentice

    6 months ago

    London, United Kingdom BMW Group Academy Full time

    **BMW/MINI Aftersales Parts Advisor Apprentice - Park Lane Battersea BMW** We are currently recruiting for an Aftersales Parts Advisor Apprentice for **Park Lane Battersea BMW**. The successful applicant will have the opportunity to work with one of the world’s most prestigious and technologically advanced car manufacturers. **Job description** We are...

  • Bmw/mini Aftersales Parts Advisor Apprentice

    5 months ago

    London, United Kingdom BMW Group Academy Full time

    **BMW/MINI Aftersales Parts Advisor Apprentice - Park Royal BMW** We are currently recruiting for an Aftersales Parts Advisor Apprentice for **Park Royal BMW**. The successful applicant will have the opportunity to work with one of the world’s most prestigious and technologically advanced car manufacturers. **Job description** We are currently...

  • Stephen James Woolwich Bmw/mini Aftersales Service

    5 months ago

    London, United Kingdom BMW Group Academy Full time

    **BMW/MINI Aftersales Service Advisor Apprentice** We are currently recruiting for an Aftersales Service Advisor Apprentice for **Stephen James Woolwich BMW**. The successful applicant will have the opportunity to work with one of the world’s most prestigious and technologically advanced car manufacturers. **Job description** We are currently recruiting...

  • Stephen James Woolwich Bmw/mini

    5 months ago

    London, United Kingdom BMW Group Academy Full time

    **BMW/MINI Aftersales Parts Advisor Apprentice - Stephen James Woolwich BMW** We are currently recruiting for an Aftersales Parts Advisor Apprentice for **Stephen James Woolwich BMW**. The successful applicant will have the opportunity to work with one of the world’s most prestigious and technologically advanced car manufacturers. **Job description** We...

  • Service Advisor

    4 weeks ago

    Northolt, Greater London, United Kingdom Group 1 Automotive Full time €35,000

    Service Advisor Overview Our BMW-MINI Ruislip Retail Centre are actively looking for enthusiastic individuals excited to join our ever-growing automotive family, and if you’re as passionate about cars as we are then we'd love to welcome you to the team where you will be welcomed into a friendly team and be part of our exciting journey. As a Service...

  • Automotive Service Advisor

    4 weeks ago

    London, Greater London, United Kingdom Stephen James Group Full time

    **Service Advisor Opportunity at Stephen James Group**We are seeking an experienced Service Advisor to join our high-performing aftersales team at Stephen James Group, an established authorized BMW and MINI franchise. As a Service Advisor, you will be the main contact for customers from initial meeting to finalizing the invoice on completion and handing the...

  • BMW Service Advisor

    4 weeks ago

    Northolt, Greater London, United Kingdom Group 1 Automotive Full time €35,000

    Service Advisor Our BMW-MINI Ruislip Retail Centre are actively looking for enthusiastic individuals excited to join our ever-growing automotive family, and if you’re as passionate about cars as we are then we'd love to welcome you to the team where you will be welcomed into a friendly team and be part of our exciting journey. As a Service Advisor at...

  • Aftersales Service Advisor

    5 months ago

    South London, United Kingdom Calibre Group Solutions Full time

    _**Automotive Aftersales Service Advisor**_ **Location**:South London (Croydon) Area **Salary**: £32,000 - £36,000 depending on experience **Plus up to 7 weeks’ annual holiday PLUS bank holidays** This dynamic opportunity gives you the chance to experience and work within some of the most famous automotive brands in the world. Calibre Group is one of...

  • Automotive Parts Advisor Trainee

    4 weeks ago

    London, Greater London, United Kingdom Manpower Group (UK) Full time

    BMW Park Lane Battersea is seeking a highly motivated and customer-focused Aftersales Customer Service (Parts Advisor) Trainee to join their team.Key Responsibilities:Provide exceptional customer service to both trade and retail customers, responding to their inquiries and selling parts and accessories.Work with specialized computer systems, including...

  • Aftersales Service Advisor Apprentice

    4 weeks ago

    London, Greater London, United Kingdom Manpower Group (UK) Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Aftersales team as a Service Advisor Apprentice. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring that our customers receive the highest level of service and support.Key ResponsibilitiesWork face-to-face with customers...

  • Apprentice Aftersales Advisor

    5 months ago

    London, United Kingdom Allen Motor Group Full time

    Allen Motor Group are currently looking to employ an Apprentice Aftersales Advisor to join our Hyundai dealership in Upminster. Using your fantastic customer experience skills, you will keep the customer informed and consultant on their vehicles serving, answering any questions or queries they may have. This is a full-time position offered on a 3 year...

  • Service Administrator

    4 weeks ago

    Northolt, Greater London, United Kingdom Group 1 Automotive Full time

    Service Administrator Overview Our BMW-MINI Ruislip Retail Centre are actively looking for enthusiastic individuals excited to join our ever-growing automotive family, and if you’re as passionate about cars as we are then we'd love to welcome you to the team where you will be welcomed into a friendly team and be part of our exciting journey. As a...

  • Service Advisor

    5 months ago

    London, United Kingdom Group 1 Automotive Full time

    **Service Advisor** **Overview** Our BMW Kentish Town Service Centre are actively looking for enthusiastic individuals excited to join our ever-growing automotive family, and if you’re as passionate about cars as we are then we'd love to welcome you to the team where you will be welcomed into a friendly team and be part of our exciting journey. As a...

  • Service Advisor

    6 months ago

    London, United Kingdom Pendragon Group Full time

    Service Advisor Stratstone BMW Chesterfield  Salary of £27,465 with £3,300 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services Can you bring a passion for incredible customer service to a new career as Service Advisor...

  • BMW Sales Executive

    3 weeks ago

    London, Greater London, United Kingdom Berry BMW Full time

    About the RoleA fantastic opportunity for an experienced salesperson to join BMW, where you can assist in providing a high-quality service for our customers. As a key member of our team, you will be responsible for delivering exceptional customer experiences, converting interactions into vehicle, finance, and insurance sales.Key ResponsibilitiesEnsure...

  • Parts Apprentice

    6 months ago

    London, United Kingdom Pendragon Group Full time

    Parts Apprentice Stratstone BMW, Tyneside Applications to be submitted to the Apprentice Provider: Love Cars and Customer Service? If so, an apprenticeship as a Parts Advisor could be right for you! Here at Pendragon, we believe in growing and nurturing talent, and as an Apprentice Parts Advisor with us, you’ll be given the support of a...

  • BMW Sales Manager

    4 weeks ago

    London, Greater London, United Kingdom https:jobs-redefined.cositemap Full time

    Are you a seasoned sales professional looking for a new challenge in the automotive industry? We have an exciting opportunity for a Used Car Sales Manager to join our team at our BMW retailer in Colne.Key Responsibilities:Translate business strategy into operational plans for new and used car salesDevelop and agree sales plans and budgets to achieve...

  • Automotive Service Advisor

    3 weeks ago

    London, Greater London, United Kingdom CV-Library Full time

    Service Advisor RoleWe are seeking a skilled Service Advisor to join our team at the BMW-MINI Ruislip Retail Centre. As a Service Advisor, you will play a crucial role in providing exceptional customer service and ensuring that our customers receive the best possible experience.Key Responsibilities:Meet and greet customers in a friendly and courteous manner,...

  • Aftersales Advisor

    6 months ago

    London, United Kingdom Allen Motor Group Full time

    Allen Motor Group are currently looking to employ an Aftersales Advisor to join our Ford dealership in Crayford. Using your fantastic customer experience skills, you will keep the customer informed and consultant on their vehicles serving, answering any questions or queries they may have. This is a full-time permanent position, reporting to the Aftersales...

  • Aftersales Advisor

    6 months ago

    London, United Kingdom Allen Motor Group Full time

    Allen Motor Group are currently looking to employ an Aftersales Advisor to join our Ford dealership in Crayford. Using your fantastic customer experience skills, you will keep the customer informed and consultant on their vehicles serving, answering any questions or queries they may have. This is a full-time permanent position paying up to **£32,000 with an...