Sales and Customer Service Advisor

6 months ago

Boston, United Kingdom Metsä Group Full time

Metsä Wood

Metsä Wood is one of Europe’s leading manufacturers of engineered wood products. We refine renewable Nordic wood into sustainable and high quality wood products. Our main products are Kerto® LVL, birch and spruce plywood and further processed sawn timber. Material-efficient wood products store carbon and play an important role in combatting climate change.

In 2022, our sales totalled approximately EUR 0.7 billion, and we have around 1 550 employees. We promote a culture of diversity, equality and inclusion. Metsä Wood is part of Metsä Group.

We welcome people from diverse backgrounds and different stages of life. Metsä has space and opportunities for many kinds of talent, regardless of age, gender, ethnic background, sexual orientation, disability or other characteristics - Metsä is for all. Read more:

This recruitment is carried out anonymously

We are looking for a self motivated and enthusiastic

Sales & Customer Service Advisor

Metsä Wood UK, Boston

Pro-actively supporting new and existing customers to maximise sales and customer service opportunities. You will also be an important member of the wider Customer Service team.

Immediate priorities:

- Get to know the customers, their businesses and most importantly the people - we are looking for someone who connects well with people
- Get to know your team, and what you will need to be successful
- Attend and understand all of our internal training programmes that we want to share with you. This covers products, customer and processes

Main Responsibilities:

- Working in partnership to create joint growth plans through product, market reviews, new ideas and initiatives.
- Monitoring and analysing sales of key product groups and following them up with proactive suggestions to the team initially.
- Utilising Metsä Wood tools and reporting to analyse and make responsible commercial decisions.
- Effective use of CRM
- Review reports received 2 hourly/daily and action where applicable
- Make pro-active calls in order to hit target e.g. cold calls, load builds, discuss historical orders
- Participating in bespoke training courses
- Liaise with Internal departments regarding stock availability, route planners, delivery and communicating results back to the customer
- Communicate special offers/promotions to customers
- Build and maintain internal relationships with Account Managers
- Dealing with all incoming calls & queries
- Order Input
- Investigating common/recurring issues and logging them so they can be monitored and improved upon
- Receiving and processing/investigating customer complaints through to resolution

Personal attributes
- Good communicator at all levels within a business
- Ability to inspire
- IT skills
- Problem-solving skills
- Decision making ability
- Organisational skills
- Ability to prioritise
- Attention to detail
- Ability to analyse data
- Aptitude for learning
- Target driven mentality

Technical experience
- Customer Service experience 1-2 year minimum
- Numerate with good data analysis skills
- Competent with Microsoft Office
- Grade C or above in GCSE (Equivalent) in Maths and English

Working Hours
- Flexible to meet needs of the business. Core hours 37.5 hours per week

We offer an environment that is friendly, welcoming and supportive. We encourage everyone to be the best they can be, working together to achieve great results.

Make the most of Metsä Wood

Competitive salary

Bonus

Pension

Lots of great benefits

Why Metsa?

The wood products industry is an export-driven growth business. With their work, Metsä Wood's professionals are responding to global demand for more sustainable solutions in various fields. Come to Metsä to build a future with renewable wood

Anonymous recruitment - how it works

This recruitment is carried out anonymously. Therefore, the following information will be hidden from the recruiters until the interview stage: name, date of birth, contact details, gender, mother tongue, dates of education and name of the educational institution. Attachments (CVs) are also hidden. HR recruiters have access to the applicants' contact details at the stage when they start inviting applicants for interviews.

Read more about our anonymous recruitment at

The personal data of internal applicants is also hidden, as explained above.

About Metsä Wood UK

Metsä Wood UK annual turnover is c.£150m with production volume up to 500,000m³ and the UK entity employs c.400 people across four automated manufacturing and distribution sites:
The largest share of revenue is generated though the Merchant and DIY channel. Its Industrial segment includes door and bed manufacturers, whilst the Housebuilder sector serves some key players in the construction market.

Metsä Wood UK core products consist of machined softwood, panel products and a range of specialist products such as MDF mouldings. These ranges complement the Group product sales which puts us in a unique position to serve the UK build

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