Customer Service Advisor

6 months ago


Boston, United Kingdom Longhurst Group Full time

**Do you want to join a growing Customer Service Team?**

Due to new growth in our customer service team based in **Boston** we are now interested in meeting with individuals who really put the customer at the heart of everything they do with a desire to be part of a new and vibrant department.

We are currently recruiting for a Customer Service Advisor working 36.25 hours per week (9.15am - 5.15pm, with a 45-minute lunch) and are situated close to both the A16 and A52 making us easily commutable from many surrounding locations. Our **Boston** office provides a modern, vibrant, open plan working environment with excellent amenities, shops close by and free parking on site. The role is fully office based.

The goal for the Customer Services team is delivering excellent support to those that contact us each day. We are made up of diverse individuals who all bring different skill sets coming together to deliver a heartfelt service to those we work with.

**What will you be doing?**

Here at Longhurst Group we want to deliver excellent Housing Services that foster positive communities, enabling us to offer great homes, provide great services and improve lives.

As a Customer Service Advisor, you will be integral in showcasing how Longhurst Group really lives its values. As a touch point for our customer, you will directly help to improve lives through:

- Ensuring the highest level of customer service is always maintained. This is made up of call handling, on-line services, webchat, in person and supporting reception etc.
- Taking ownership as the first point of contact, pro-actively dealing with customer enquiries using your skillset to resolve queries first time where possible.
- Embracing and working with new technology, developing your knowledge here and pro-actively encourage a shift towards this as a way of improving access, choice and cost-effectiveness.

**About you**

To be successful in this role you’ll have a passion for delivering excellent customer service, an ability to problem solve and enjoy building rapport. You may have worked in a call centre or similar background previously working directly with customers and supporting / resolving their queries. We also welcome applicants who can demonstrate transferrable skill sets.

You’ll be comfortable in working at pace and enjoy the buzz of being part of a team environment who want to succeed together. Good organisational skills will be required and as an organisation currently going through significant growth and change at this time, you’ll need to be comfortable with embedding new ways of working.

**What you receive from us**
- 28 days annual leave plus bank holidays
- Pension Scheme
- Life Cover (as part of pension scheme membership)
- Health Care Cash Plan
- Free Eye Tests
- Investment in your personal development through our extensive learning and development opportunities.
- Family friendly, carers leave plus other paid leave
- Employee Assistance programme
- Wellbeing Support
- Free flu vaccinations
- Carers Networking Group a platform to support Unpaid Carers

**How to apply**

**Vetting Requirements**

Naturally working with our customers, we need to complete pre-employment checks before you join us. This role is conditional upon receipt of two satisfactory references (one from your current employer). We also need you to tell us what you have been up to as a minimum over the past **5 years** in terms of employment history. This could include carer duties, travel, seeking work, education, employment, training, or volunteering.

**Equal Opportunities**

As an equal opportunities’ employer, Longhurst Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We are one of the leading housing groups in the Midlands and East of England, providing more than 23,000 homes and a wide range of care and support services.

PLACEHOLDER



  • Boston, United Kingdom Taylors of Boston Full time

    We have an excellent opportunity for a motivated Service Advisor to join our team at Taylors of Boston. As a Service Advisor, you will be the first point of contact for our Service Department. Customers are at the heart of everything we do. As such we are looking for a dedicated, hard-working & personable individual who can listen to, engage with &...


  • Boston, United Kingdom Taylors Peugeot Full time

    Taylors of Boston are looking for a Trainee Service Advisor to join our Aftersales Team, this is an excellent opportunity for a motivated individual to gain an insight into the Motor Industry and work as a Customer Service Advisor. Customers are at the heart of everything we do. As such we are looking for a dedicated, hard-working & personable individual...


  • Boston, United Kingdom Longhurst Group Full time

    **Do you want to join a growing Customer Service Team?** Due to new growth in our Customer Service team based in **Boston**, we are now interested in meeting with individuals who really put the customer at the heart of everything they do with a desire to be part of a new and vibrant department. We are currently recruiting for a Customer Service Advisor...

  • Service Advisor

    5 months ago


    Boston, United Kingdom Taylors Vauxhall Boston Full time

    Due to retirement we currently have a fantastic opportunity for a Service Advisor to join our Family owned Motor Vehicle dealership We are offering a salary of up to £30000 depending upon skills and experience plus an excellent range of Company benefits. The Service Advisor plays a key part in the relationship management between the dealership, customer...


  • Boston, United Kingdom Sportsbikeshop Full time

    Sportsbikeshop.co.uk is the UK’s largest online retailer of motorcycle helmets, clothing, and accessories. Due to our continued success, we are looking to recruit a talented customer service advisor who is as nuts about bikes as we are! **Who exactly are we looking for?** Ideally you will currently ride, or have ridden motorcycles, or be able to...


  • Boston, United Kingdom Lincolnshire Housing Partnership Full time

    **Lifeline Customer Service Centre Advisor** **Location**:Boston, Lincolnshire **Salary**: £13,471.80 per annum **Hours**:Part Time LHP’s Customer Service Centre is expanding the Boston Lifeline Team to cover a larger geographical area and as such, are seeking to recruit 2 x Part Time Lifeline Customer Service Centre Advisors. You will receive an...


  • Boston, United Kingdom Metsa Wood Full time

    **We are looking for a self motivated and enthusiastic** **Sales & Customer Service Advisor** **Metsä Wood UK, Boston** Pro-actively supporting new and existing customers to maximise sales and customer service opportunities. You will also be an important member of the wider Customer Service team. **Immediate priorities**: - Get to know the customers,...

  • Service Advisor

    4 weeks ago


    Boston, Lincolnshire, United Kingdom Listers Full time

    Job DescriptionWe are seeking a highly skilled Service Advisor to deliver exceptional customer satisfaction in a fast-paced environment at our BMW Dealership in Boston.The successful candidate will be responsible for providing excellent customer service, working closely with our technicians to ensure timely and efficient vehicle repairs, and maintaining a...

  • Service Advisor

    3 weeks ago


    Boston, United Kingdom Listers Full time

    Job Introduction We are recruiting for a Service Advisor to join our BMW Dealership in Boston. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working 1 in 3 Saturdays. Excellent basic salary with an OTE of up to £35,000, plus benefits including a company car. You will be well versed in delivering high levels of customer satisfaction in...

  • Service Advisor

    3 months ago


    Boston, United Kingdom Listers Full time

    Job Introduction We are recruiting for a Service Advisor to join our BMW Dealership in Boston. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working 1 in 3 Saturdays. Excellent basic salary with an OTE of up to £30,000, plus benefits including a company car. You will be well versed in delivering high levels of customer satisfaction in a...

  • Service Advisor

    3 weeks ago


    Boston, United Kingdom Listers Full time

    Job IntroductionWe are seeking a highly skilled Service Advisor to join our BMW Dealership in Boston. The successful candidate will be responsible for delivering exceptional customer service and ensuring the smooth workflow of the department.Key ResponsibilitiesBooking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team...

  • Customer Advisor

    5 months ago


    Boston, United Kingdom Sainsburys Full time

    **Location** - Boston Argos, Argos 3 New Street, Boston, PE21 6LP **Hours** - Part-time **Contract-Type** - Permanent **Rate** - £11.00 per hour **Areas of business** - Argos Retail **Job ID** - 219949 **Schedule** - Total hours: 12_ Early Shift: 5am - 6pm - Various shifts throughout the week Being part of the team at Argos is more than just working...


  • Boston, United Kingdom Metsä Group Full time

    Metsä Wood Metsä Wood is one of Europe’s leading manufacturers of engineered wood products. We refine renewable Nordic wood into sustainable and high quality wood products. Our main products are Kerto® LVL, birch and spruce plywood and further processed sawn timber. Material-efficient wood products store carbon and play an important role in combatting...

  • Customer Advisor

    5 months ago


    Boston, United Kingdom Boots Full time

    Summary Job Reference: - 228474BR Boston, Market Place Permanent 6.5 hours per week **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to...

  • Service Advisor Role

    4 weeks ago


    Boston, Lincolnshire, United Kingdom Listers Full time

    Job IntroductionWe are seeking a highly skilled Service Advisor to join our BMW Dealership in Boston. The successful candidate will work Monday to Friday, 08:00 to 18:00, and one in three Saturdays.This is an excellent opportunity to work in a busy and demanding environment, delivering high levels of customer satisfaction. The successful candidate will be...

  • Service Advisor

    2 months ago


    Boston, United Kingdom CV-Library Full time

    Job Introduction                  We are recruiting for a Service Advisor to join our BMW Dealership in Boston. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working 1 in 3 Saturdays. Excellent basic salary with an OTE of up to £35,000, plus...

  • Senior Service Advisor

    5 months ago


    Boston, United Kingdom JCT600 Full time

    **Senior Service Advisor** **Job summary**: As a Senior Service Advisor working at our Audi dealership in Boston, you will be responsible for delivering the highest level of customer experience. Ensuring you are fully prepared for our customers visits, you will ensure that every aspect of their visit is catered for in a positive and professional manner. We...

  • Bmw Service Advisor

    5 months ago


    Boston, United Kingdom Listers Full time

    Job Introduction We are recruiting for a Service Advisor to join our BMW Dealership in Boston. The hours of work are Monday to Friday 8am to 6pm, as well as working 1 in 4 Saturdays 8am to 1pm. Benefits include the use of a company car and an OTE of up to £35,000. You will be well versed in delivering high levels of customer satisfaction in a very busy...

  • Aftersales Advisor

    5 months ago


    Boston, United Kingdom Taylors Vauxhall Boston Full time

    Due to retirement we currently have a fantastic opportunity for a Aftersales Advisor to join our Family owned Motor Vehicle dealership We are offering a salary of up to £30000 depending upon skills and experience plus an excellent range of Company benefits. The Aftersales Advisor plays a key part in the relationship management between the dealership,...

  • Sales Advisor

    5 months ago


    Boston, United Kingdom Vertu Motors Full time

    **Vertu Honda Boston** We are currently looking for a Sales Advisor to come and join our team at Vertu Honda Boston! We are offering an industry leading basic salary of £28,000 plus an OTE of £34,000 and a fixed 40 hour working week across 5 days! We can be flexible and are open to discussing a range of working patterns that can support your work life...