Aftersales Advisor

Due to retirement we currently have a fantastic opportunity for a Aftersales Advisor to join our Family owned Motor Vehicle dealership

We are offering a salary of up to £30000 depending upon skills and experience plus an excellent range of Company benefits.

The Aftersales Advisor plays a key part in the relationship management between the dealership, customer and the manufacturer.

**The Main Responsibilities and Duties of the role include**:

- Greet customers and provide excellent customer service.
- Checking customers in and out.
- Listen to customer concerns and address them appropriately.
- Communicate with customers in a professional and friendly manner.
- Liaising with the workshop for progress and technical advice.
- Upsell additional services or products to customers
- Updating customers with progress on their vehicle.
- Ensuring all card and cash payments are taken correctly

**Skills and Experience required**
- Enthusiasm to deliver and continuously improve product knowledge through a dedicated manufacturer training program
- A well presented individual with a desire and character to succeed.
- The passion and desire to achieve the highest standard of customer care, measured through a manufacturer CSI program and customer retention
- A flexible approach with the ability to adjust in a changing / busy environment
- Excellent communication skills: Strong verbal and written communication skills
- You will have good organisation and administrative skills, knowledge of Kerridge dealer management systems would be an advantage but is not essential.
- Excellent listening and communication skills.
- Full driving License

Previous experience in a Aftersales Advisor capacity is desirable and preferably within a main dealer - full training will be provided to the right applicant.

**Salary**: £23,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay

**Experience**:

- sales: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Boston, PE22 0JN (required)

Ability to Relocate:

- Boston, PE22 0JN: Relocate before starting work (required)

Work Location: In person