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Service Advisor
2 weeks ago
Due to retirement we currently have a fantastic opportunity for a Service Advisor to join our Family owned Motor Vehicle dealership
We are offering a salary of up to £30000 depending upon skills and experience plus an excellent range of Company benefits.
The Service Advisor plays a key part in the relationship management between the dealership, customer and the manufacturer.
**The Main Responsibilities and Duties of the role include**:
- Greet customers and provide excellent customer service.
- Checking customers in and out.
- Listen to customer concerns and address them appropriately.
- Communicate with customers in a professional and friendly manner.
- Liaising with the workshop for progress and technical advice.
- Upsell additional services or products to customers
- Updating customers with progress on their vehicle.
- Ensuring all card and cash payments are taken correctly
**Skills and Experience required**
- Enthusiasm to deliver and continuously improve product knowledge through a dedicated manufacturer training program
- A well presented individual with a desire and character to succeed.
- The passion and desire to achieve the highest standard of customer care, measured through a manufacturer CSI program and customer retention
- A flexible approach with the ability to adjust in a changing / busy environment
- Excellent communication skills: Strong verbal and written communication skills
- You will have good organisation and administrative skills, knowledge of Kerridge dealer management systems would be an advantage but is not essential.
- Excellent listening and communication skills.
- Full driving License
Previous experience in a Service Advisor capacity is desirable and preferably within a Vehicle main dealer - full training will be provided to the right applicant.
Pay: £26,000.00-£32,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
**Experience**:
- Motor vehicle Service Advisor: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: Aftersales Advisor
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