Lifeline Customer Service Centre Advisor

5 months ago

Boston, United Kingdom Lincolnshire Housing Partnership Full time

**Lifeline Customer Service Centre Advisor**

**Location**:Boston, Lincolnshire

**Salary**: £13,471.80 per annum

**Hours**:Part Time

LHP’s Customer Service Centre is expanding the Boston Lifeline Team to cover a larger geographical area and as such, are seeking to recruit 2 x Part Time Lifeline Customer Service Centre Advisors.

You will receive an excellent salary of£12, 830 (including a shift allowance) plus some great benefits for an 18.5 hours per week contract.

They are looking for positive, motivated individuals who are passionate about delivering excellent customer service. You will work as part of the current 24/7 Lifeline monitoring Customer service Centre team, being the first point of contact for customers for monitoring all alarm systems installed in LHP’s Sheltered Housing Schemes, Telecare equipment installed in customers’ homes and alarm equipment for external contracts, also providing out of hours support to their customers by diagnosing and logging emergency repairs.

This role requires a 24/7 rotation on a planned schedule including evening, nights and weekend shifts. Working hours and shift patterns will be discussed at interviews.

This role is based in Boston, Lincolnshire, therefore you would need to live within travelling distance to the office.

**What is LHP like to work for?**

Lincolnshire Housing Partnership is an impressive company to work for and has been awarded a ‘one to watch’ status in their Best Companies survey.

**As part of their team you'll receive some great benefits which include**:

- An employee wellbeing package worth up to £1200 annually through their benefits partner Westfield Health
- Discounted Shopping Vouchers through Westfield Health
- Opportunities to learn new skills and knowledge through their fantastic corporate training programme
- A superb employer salary sacrifice pension scheme with up to 12% paid by LHP
- 24 holiday days a year ( pro rata, plus bank holidays) which will increase by 1 day per year (pro rata) for the first five years of service
- The ability to earn additional holiday days through full attendance
- Mental Health First Aiders across the business, let’s be there for each other
- Career Development & Encouragement

**What will I be responsible for as Lifeline Customer Services Centre Advisor?**
- Monitoring all alarm systems installed in LHP’s Sheltered Housing Schemes
- Checking all Telecare equipment in their customers’ homes
- External contracts
- Provide out of hours support of logging emergency repairs
- Carry out daily checks on sheltered housing residents not having been seen by the visiting Warden and feeding back information on the outcome of calls.
- Liaise with external agencies and communicate via agreed pathways to Adult Social Care, Doctors, relatives and emergency services about welfare issues or concerns.
- Provide a Lone Working service to a range of employees and external contractors
- Provide appropriate administrative support for the business, ensuring that records are accurate and up to date.

**What skills, knowledge and experience will I need for a Lifeline Customer Services Centre Advisor?**
- A Passion to work in a fast-paced customer service centre environment.
- Excellent customer service skills
- Demonstrate LHP values of customer first | Together | Listen Act & Learn
- Good time management
- A pro-active approach to service delivery
- Be computer literate
- Demonstrate flexibility and be a team player

**What opportunities will I have for progression from a Lifeline Customer Service Centre advisor?**

They are committed to investing in the development of their employees to enable them to realise their potential. There are many opportunities that they will provide you with to enhance your skills and assist in your career progression.

They measure their success within this area by the number of internal promotions that they can achieve and their ability to retain their best talent. The natural career progression routes that would be applicable to your role are Neighbourhood Officer, Customer Service Centre Team Leader & Customer Services Manager.

At Lincolnshire Housing Partnership, they’re committed to creating great homes and strong communities. their vision for Equality, Diversity and Inclusion is to be an open, inclusive organisation that recognises and respects all their communities and supports everyone to thrive.

**To Apply**

**Job Types**: Full-time, Permanent

**Salary**: £13,471.80 per year

Work Location: In person

Reference ID: 402462

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