Customer Service Advisor

4 months ago

Boston, United Kingdom Sportsbikeshop Full time

Sportsbikeshop.co.uk is the UK’s largest online retailer of motorcycle helmets, clothing, and accessories. Due to our continued success, we are looking to recruit a talented customer service advisor who is as nuts about bikes as we are

**Who exactly are we looking for?**

Ideally you will currently ride, or have ridden motorcycles, or be able to demonstrate a good working knowledge of bikes and all things connected. You’ll have a confident, friendly personality, and be comfortable talking to people on all levels.

**What does the job entail?**

You will report directly to either the Customer service supervisor or the Customer service manager.

We also now provide a live chat service, so an ability to think on your feet is a must

**What questions will customers ask?**

You may be asked about delivery information relating to a current order. Amendment requests/item cancellations to existing orders. Payment queries and processing. Returns status and requests. Product information and advice relating to clothing, helmets etc. Specific technical information relating to a particular model. The list is endless, varied, and never boring.

Working together, like a well-oiled chain and sprocket set, there will always be someone in the team who can advise you

Although the position includes many aspects of retail sales, your end goal will always be to provide Sportsbikeshop customers with the best possible customer service experience.

**Experience and skills required**:
A friendly and polite phone manner

Strong communication and interpersonal skills

A good sense of humility when dealing with customer requirements.

Excellent standard of written English

A willingness to learn and develop knowledge about both market and products

Good I.T skills, in particular experience of Microsoft Office (Word and Outlook)

Previous experience of dealing directly with customers would be beneficial but not necessary.

Oh, and a good sense of humour

Working hours are currently 9-5 Monday to Friday, plus 1 in every 3 Saturdays and 1 in every 6 Sundays on a rota system.

**Please attach a copy of your CV together with a cover note explaining why you think you’ve got what it takes to join Team SBS**

Pay: Up to £26,264.00 per year

**Benefits**:

- Cycle to work scheme
- Employee discount
- On-site parking

Supplemental pay types:

- Commission pay

Work Location: In person

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