Sales and Customer Service Advisor

5 months ago

Boston, United Kingdom Metsa Wood Full time

**We are looking for a self motivated and enthusiastic**

**Sales & Customer Service Advisor**

**Metsä Wood UK, Boston**

Pro-actively supporting new and existing customers to maximise sales and customer service opportunities. You will also be an important member of the wider Customer Service team.

**Immediate priorities**:

- Get to know the customers, their businesses and most importantly the people - we are looking for someone who connects well with people
- Get to know your team, and what you will need to be successful
- Attend and understand all of our internal training programmes that we want to share with you. This covers products, customer and processes

**Main Responsibilities**:

- Working in partnership to create joint growth plans through product, market reviews, new ideas and initiatives.
- Monitoring and analysing sales of key product groups and following them up with proactive suggestions to the team initially.
- Utilising Metsä Wood tools and reporting to analyse and make responsible commercial decisions.
- Effective use of CRM
- Review reports received 2 hourly/daily and action where applicable
- Make pro-active calls in order to hit target e.g. cold calls, load builds, discuss historical orders
- Participating in bespoke training courses
- Liaise with Internal departments regarding stock availability, route planners, delivery and communicating results back to the customer
- Communicate special offers/promotions to customers
- Build and maintain internal relationships with Account Managers
- Dealing with all incoming calls & queries
- Order Input
- Investigating common/recurring issues and logging them so they can be monitored and improved upon
- Receiving and processing/investigating customer complaints through to resolution

**Personal attributes**
- Good communicator at all levels within a business
- Ability to inspire
- IT skills
- Problem-solving skills
- Decision making ability
- Organisational skills
- Ability to prioritise
- Attention to detail
- Ability to analyse data
- Aptitude for learning
- Target driven mentality

**Technical experience**
- Customer Service experience 1-2 year minimum
- Numerate with good data analysis skills
- Competent with Microsoft Office
- Grade C or above in GCSE (Equivalent) in Maths and English

**Working Hours**
- Flexible to meet needs of the business. Core hours 37.5 hours per week

We offer an environment that is friendly, welcoming and supportive. We encourage everyone to be the best they can be, working together to achieve great results.

**Make the most of Metsä Wood**

Competitive salary

Bonus

Pension

Lots of great benefits

**Why Metsa?**

The wood products industry is an export-driven growth business. With their work, Metsä Wood's professionals are responding to global demand for more sustainable solutions in various fields. Come to Metsä to build a future with renewable wood

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Sick pay
- Work from home

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Boston

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