Customer Support Advisor

4 days ago


Boston, United Kingdom Infinity Recruitment Consultancy Ltd Full time

Are you experienced in dealing with customer issues and complaints, seeing through to resolution?

Our client based 9 miles south of Boston is seeking a Customer Support Advisor to join them on a permanent basis in this newly created position working Thursday to Saturday week 1 and Wednesday to Saturday week 2, 6am-6pm

**Responsibilities**
- Dealing with queries
- Investigating delivery issues
- Dealing with claims & investigating to conclusion
- Escalating service failures or complaints
- Working to KPI's
- Liaise with key account customers
- Developing and building relationships
- Identify new sales opportunities and pass to sales team.

**Skills required**

To be considered for this Customer Support Advisor, you will have:

- Excellent communication and organisational skills.
- Strong investigative and problem solving skills.
- A superb telephone manner
- A good level of PC literacy
- Own transport essential.

**Benefits**

28 days annual leave inclusive of bank holidays, pension, on-site parking, career progression.


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