Aftersales Advisor

7 months ago

Boston, United Kingdom Read Motor Group Full time

Read Motor Group are an established and trusted family-run dealership group across the Lincolnshire, Norfolk and Nottinghamshire.

Having claimed 4 National Awards in the last three years for overall dealer performance, aftersales performance and customer service, we are now looking for an Aftersales Advisor to join our Hyundai operation in Boston.

**Responsibilities and Duties**
- Checking customers in/out.
- Upselling any VHC work reported and Service Plans
- Calling parts customers and booking in any customers.
- Ensuring customers are kept up to date.
- Explain and educate customers on the follow-up process to encourage response levels.
- Confident use of parts looking up and pricing.
- Good understanding of the parts department as a whole to assist aftersales department
- Preparation of next days jobs ensuring all parts in stock and pre-picked/recalls checked/service plan quotes etc.
- Invoicing/ sales /warranty.
- Ensuring all card and cash payments are taken correctly and cash handling procedure followed.
- Checking all courtesy vehicles are on site are clean, fuelled and easily accessible ready for the next day.
- General housekeeping
- Liaising with the workshop for progress and technical advice
- Creating and loading bookings onto electronic diary efficiently and monitoring this function
- Filing of Paperwork

**Qualifications and Skills**

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£23,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Boston: reliably commute or plan to relocate before starting work (required)

**Experience**:

- sales: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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