Technical Support Apprentice

2 weeks ago


Worcester, United Kingdom Dolphin Computer Access Full time

Dolphin is a world leader in assistive technology for blind, partially sighted and dyslexic people with a distribution channel in over forty countries. We are looking for a Technical Support Apprentice to join the Customer Support team.

**What sort of work might you be doing?**

This apprenticeship is an ideal start to your career in IT. You will work as part of a team delivering a first class, professional customer service in an office based IT Support position.

Types of responsibilities you will be tasked with include:

- Diagnose hardware and software faults
- Create and maintain training documentation
- Ensuring customer feedback is escalated to relevant teams and departments
- Software testing

**What experience do you need?**
- Educated to at least GCSE level, including Maths and English at Grades A* - C (or equivalent qualifications).

**What sort of people are we looking for?**
- We are looking for people who are self-motivated, enthusiastic, and results driven.
- You should seek responsibility, demonstrate effective decision making skills and be comfortable working under your own initiative.
- You will need to be organised and methodical in your approach to work, and able to concentrate on detail, with a high degree of quality control.
- Communication and team working skills are essential.
- Be keen to learn, share your ideas and support change.
- Everyone at Dolphin is expected to work in the spirit of our ethos of inclusivity.

**Training to be provided**:
**Future prospects**:
There is the opportunity to progress within the business on a higher level apprenticeship.

**Job Types**: Full-time, Apprenticeship

**Salary**: £4.81-£5.30 per hour

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- On-site parking
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Quarterly bonus

Work Location: One location



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