Technical Support Advisor

2 weeks ago


Worcester, United Kingdom Redwood Search Full time

With over 30 years’ experience in their industry, our client is a world leader in technology and is currently recruiting for a technical support advisor to join their rapidly growing team based in Worcester.

**Duties will include**:

- Providing accurate feedback to customers
- Prioritising and managing multiple cases
- Diagnosing hardware and software faults
- Contribution to creation of support and training resources
- Ensuring customer queries are escalated accordingly
- Software testing

**About you**:

- Experience in a similar role
- Ability to provide step by step technical help
- Understanding of computer systems
- Previous experience with troubleshooting
- Organised, enthusiastic and motivated
- Excellent communication skills

**What’s in it for you**:

- Good basic salary
- Monday to Friday role
- Hybrid working after training



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