Senior Medical Secretary in Paediatric
2 weeks ago
Senior Medical Secretary, Band 4 - Paediatric Gastroenterology
Part-time - 22.5 hours per week - Fixed term for 1 year
We are looking for an enthusiastic and dedicated individual to provide an effective and efficient secretarial service to join our team at the Bristol Royal Hospital for Children, fixed term until March 2025 to cover maternity leave.
**Communication**:
To act as a point of contact for queries from clinical and non-clinical staff
Act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient’s needs at all times and be able to communicate effectively when dealing with difficult situations/conversations
Returning calls promptly and keeping callers updated with information in an effective and efficient way
Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
**Organising and Planning**:
Checking and sorting investigation reports and passing information on to clinical team as required
Ensure the dispatch and production of all clinical correspondence is maintained by pro-actively monitoring the digital dictation and speech recognition system, and to escalate where delays are identified
Provide monthly key performance indicator information to the Line Manager and discuss with the team any appropriate actions that need to be taken
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
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Senior Medical Secretary in Paediatric
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Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full timeSenior Medical Secretary, Band 4 - Paediatric Gastroenterology Part-time - 22.5 hours per week - Fixed term for 1 year We are looking for an enthusiastic and dedicated individual to provide an effective and efficient secretarial service to join our team at the Bristol Royal Hospital for Children, fixed term for 1 year to cover maternity...
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