Service Controller
7 months ago
**About Vincent Tractors & Plant**:
Join the team at Vincent Tractors & Plant, a well-established family-owned business and one of the leading Kubota dealerships in the UK. With roots dating back to 1966, we now operate across four branches in Cornwall, Devon, and Somerset, employing over 50 dedicated professionals. Specialising in agricultural, construction, and groundcare products, we proudly hold the market-leading Kubota franchise and represent several other renowned brands such as Kverneland, Ktwo, Joskin, Baroness, Grillo, Trimax, Dynapac, and Ausa
**Job Purpose**:
As a Service Controller, you will play a pivotal role in facilitating seamless communication between the workshop and customers, ensuring the smooth daily operations of our service department.
**Main Duties and Responsibilities**:
- Coordinate daily technician schedules efficiently using the workshop scheduler for our UK-based machinery dealership.
- Lead and supervise the service administration team to ensure seamless operations.
- Oversee the complete service lifecycle, from initial inquiry to invoicing, maintaining a customer-centric approach.
- Engage with customers, providing timely reminders for upcoming services, delivering quotations, updating on work progress, and discussing any changes in costs, ensuring a high level of customer satisfaction.
- Ensure the accurate and daily submission of warranty and goodwill claims, actively monitoring warranty reports.
- Manage the reception, tagging, and return process for customer machines in our yard.
- Scrutinize and verify technician timesheets for accuracy.
- Facilitate the procurement of necessary parts for required maintenance and repair work.
- Supervise vehicle servicing and MOT processes for our Fraddon-based technicians.
- Conduct meetings with the sales team to oversee and manage Pre-Delivery Inspections (PDIs).
- Adhere to company policy for the proper registration of warranties.
- Prioritize health and safety considerations in all operational activities.
- Contribute to the continuous improvement of departmental efficiency.
- Fulfill any additional duties as requested by the Line Manager.
**Secondary Responsibilities**
These responsibilities are essential in a small business where all members of the team are required to work flexibly and help in all and any area during busy periods.
- Maintain confidentiality of company information.
- Represent Vincent Tractors & Plant, promoting the brand in all activities.
- Flexibility to work additional hours as required by the business.
**Note: This list is not exhaustive, and additional duties may be assigned as the business evolves.**
**Job Types**: Full-time, Permanent
**Salary**: £28,000.00-£34,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
Schedule:
- Monday to Friday
- Overtime
- Weekend availability
Ability to commute/relocate:
- St Columb, TR9 6NA: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Machinery: 3 years (required)
Work Location: In person
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