Mental Health Support Worker

7 months ago

St Columb, United Kingdom Therapeutic Response Ambulance Service Full time

Do you want a job where you feel valued? And where you can make others feel valued? We see our role as looking after our staff so they can look after our patients.

We are a family run service, providing specialist mental health ambulance services to the NHS. Our patient's are 13 years old and above with mental health conditions or other difficulties, that would indicate the need for a more secure and supportive transporting service. We work all over the South West beyond.

We offer pay rates above our competitors, recognising that the right people are worth investing in and people’s quality of life outside of work is important.

Qualifications are not essential; we know academia is not for everyone. Compassion and team work is much more important to us.

Our patients are likely to be experiencing high levels of emotional distress and are acutely unwell. Being human and caring is the foundation of our work. If you think you are a good fit with our culture and have some experience or an enthusiasm for working with vulnerable people please apply.

We have regular full time hours, part time hours and ad hoc shifts to suit. We are operational 7 days a week. Our shifts are up to 12 hours long, with some anti-social hours.

**What we can offer you**

You'll be valued and protected from burn out and vicarious trauma by our company

A warm and supportive team

Company pension scheme

Full training and induction

Continued professional development

Uniform

Staff support and development from a Clinical Psychologist

Covid conscious company

**What we expect from you**

Support patients in their journey in a compassionate and dignified approach

Build up rapport and trust quickly with people

Complete regular and routine training as directed from management

Complete timely and factual clinical records

Ability to keep calm and sensitive in distressing or stressful situations

Work effectively as part of a small team and with our partner agencies

Take part in reflective practice, clinical supervision and business meetings

Act within the law, various Acts and our policies and procedures

Maintain the highest levels of consent and confidentiality

To complete daily equipment checking tasks and cleaning of the ambulance

To uphold the highest standards of infection control

Available to work flexibly as service demands

Reliable, hard working and good time keeping

Ability to make decisions in dynamic situations

Ability to safely drive our non-emergency vehicles

Being able to respond to Patients who are displaying emotional distress and potentially agitated or aggressive behaviour.

**Education and Skills Required**

Previous experience in a working with people who are vulnerable or have mental health problems (desired, but not essential)

Previous experience of working in secure environments (desired, but not essential)

Experience of working with people whose behaviour challenges (desired, but not essential)

Experience of managing risk and safeguarding awareness (desired, but not essential)

Personal qualities of equality, dignity, compassion and respect

Effective verbal and written communication, fluency in English

Competency with modern smartphones and computers

We are committed to the safer recruitment process. Successful applicants will be registered with the Disclosure & Barring Service checks (DBS), and be required to provide a complete work and education history, two references one of which must be your most recent employer

**Job Types**: Fixed term contract, Temp to perm, Zero hours contract

**Salary**: £14.00 per hour

**Benefits**:

- Company pension
- Discounted or free food
- On-site parking

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability

Work Location: In person

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