Leisure Team Leader

7 months ago

St Columb, United Kingdom Away Resorts Full time

**Location**: Retallack Resort & Spa, Cornwall TR9 6DE

**Hours of work**: Fixed term - Seasonal

**Salary**: £12.22 Per Hour

**What we need in a nutshell**

We are looking for dynamic, determined, enthusiastic people who thrive in providing memorable guest experiences and want to be part of developing the Leisure team in supervising, controlling and ensuring the safety of customers at all times in the centre, but in particular the swimming pool environment and to provide the highest standard of customer service to all users of the centre.

**Who are we?**

We’re a dynamic and growing company, shaking up the Great British holiday at our award-winning UK resorts. Retallack Resort and Spa is a luxury spa resort and a lively watersports hub, wrapped up in a stunning countryside location close to the North Cornish coast.

**What you’ll be doing**

Your role will be to assist in operating the leisure centre to achieve maximum sales whilst keeping the customer experience intact by having motivated and skilled staff who deliver a delightful customer experience and excellent levels of cleanliness.

In partnership with the Leisure Manager, Assistant Leisure Manager and other team leaders you will;
- Actively market and promote the business, continually seeking opportunities to increase sales and improve customer service.
- To effectively supervise, train & motivate all team whilst on duty to ensure the efficient and effective operation of the centre, whilst maintaining excellent levels of customer care that promote and reflect the image of the centre.
- Maintain and develop the highest levels of service & safety within the leisure centre
- Responsible for the security of facilities, Centre presentation cleanliness and maintenance, plant operation, water quality testing, stock replenishment and ensure normal operating procedures and emergency action plans are implemented as required.
- Processing financial transactions and cash reconciliation and accepting bookings in compliance with regulations.
- Carry out any other duties specified by Centre Management to ensure the effective operation of the Centre’s service including emergency action plans and procedures
- Ensure a high standard of cleanliness is maintained throughout the centre in accordance with cleaning schedules and standards.
- Monitor and maintain the safety and welfare of customers and staff. Ensure the correct behaviour and use by customers and staff of the Centre.

This is only a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and development within Sandy Balls Leisure Club.

One more thing holidays happen at holiday times, so you’ll need to work your magic on bank holidays and weekends too.

**Skills, experience and qualities you’ll need**

We’ll provide training, but you must:

- To hold a current valid NPLQ and a First Aid at Work certificate as well as certificate and have experience in backwashing and experience of COSHH
- A good standard of education, ideally to GCSE standard or equivalent
- Works well under pressure and a good communicator too
- Customer focused
- Attention to detail even little ones and high standards
Desirable:

- Pool Plant Operator (PPO), National Pool Management Qualification (NPMQ) or equivalent, Fire Warden training

It’s about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers - if that’s fired up your curiosity, have a read about it here and decide if it describes you. In exchange for your loyalty and hard work we offer an excellent salary, high job satisfaction in an environment that is fast moving with a business that is continually developing and evolving.

**Want to join our team? Here’s how to apply**

**Good Luck

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