Leisure Assistant

3 months ago

Lytham St Annes, United Kingdom Dalmeny Hotel Full time

The Dalmeny Resort Hotel is leading Fylde Coast hotel with a reputation for great customer experience. We are currently expanding our Spa & Leisure team and are looking to recruit a Leisure Assistant with an eye for detail and a great customer service skills. The Dalmeny Health Club is passionate about making sure all our clients and guests enjoy their stay with us and leave with lasting happy memories.

**THE PERSON**

The successful applicant must be a positive, collaborative, and enthusiastic individual with previous experience in a customer service role desirable.
- **They must also be available to work early mornings, evenings and weekends.**_
- **Shift will vary from 6:00am - 9:30pm**_

**PURPOSE OF THE JOB**

To ensure that all existing and potential customers receive an efficient, friendly and helpful Spa & Leisure service.

**RELATIONSHIPS**
- Reports directly to the Spa & Leisure Manager.
- Interacts with other members of the Spa & Leisure team
- Interacts with guests and clients

**DUTIES AND RESPONSIBILITIES**
- Ensure the gym and pool area is always clean and free of health and safety hazards.
- Organised, with an ability to work face to face and deal with phone call enquires.
- Ability to work well under pressure.
- Has numerical skills and communication skills.
- Has good IT skills.
- Be able to follow daily work sheets, following the standard operating procedure set by the Hotel Manager.
- Good selling skills to advise the guest/client to the correct treatments/products and maximise on revenue opportunities.
- Friendly and confident personality with an approachable attitude.
- Reliable and flexible attitude to the role and duties.
- Presentable and polished to be able to lead by example.
- Effect a professional handover procedure to ensure continuity throughout shifts.
- Assist in dealing with complaints and customer queries.
- Carry out specific duties as and when required by the Spa & Leisure Manager.
- Answer telephone and in-person queries related to Spa & Leisure services and resolves any issues.
- Handle payments through cash and credit cards.

**Here at the Dalmeny Resort Hotel, we offer a range of employee perks**
- Free employee meals are currently available to team members working a shift of 6 hours or more to be enjoyed as part of a rest break.
- Youth Incentive Scheme - we offer a Youth Incentive Scheme whereby any employee under the age of 23 who is fully trained and has showed full commitment to their role will have their hourly rate increased to the highest National Minimum Wage of £10.42 following completed 3 month probationary period.
- Complimentary Health Club membership for contracted employees including a 20 metre heated pool, Whirlpool Spa, Dry Heat Sauna and Steam Room and a fully equipped Gymnasium worth £45 a month for any contracted employee following 3 month probationary period.
- 10% off all Spa Treatments to use in our Spa

**Job Types**: Full-time, Part-time

Pay: Up to £11.44 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Gym membership

Schedule:

- Weekend availability

**Experience**:

- Cleaning: 1 year (preferred)
- Reception: 1 year (preferred)

Work Location: In person

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