Reception Team Leader

6 months ago

St Columb, United Kingdom Away Resorts Full time

**Location**: Retallack Resort & Spa, St Columb Major, Cornwall

**Job Type**: Seasonal - Fixed Term Contract

**Salary**: £12.25 per hour
- paid weekly

**What we need in a nutshell**:
We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave.

**Who we are?**

We are a dynamic and growing company, shaking up the Great British holiday. Retallack Resort and Spa is a luxury spa resort and a lively water sports hub, wrapped up in a stunning countryside location close to the North Cornish coast.

**Some of the background**:
We’re not your average holiday company. Our guests come to our UK resorts to experience a world away from their day-to-day. When they are with us, they play crazy games, enjoy show-stopping entertainment and live in the moment. Our job is to surprise and delight them at every turn.

As Guest Services Team Leader, we need you to be the person who delivers delight when they arrive and check in, whenever they need help and, crucially, when they have a complaint (it’s rare, but it happens) in the absence of the Guest Services Manager.

**The nitty gritty of what you’ll be doing**:
Working as part of our slightly bonkers team of holiday heroes, reporting to the Guest Services Manager, you will be supporting them in running the Guest Services department.

This will see you spending lots of your time with guests; meeting and greeting them, checking them in, making holiday bookings, and resolving their complaints so that they walk away with a smile.

And who knows what else you may find yourself doing. If you’re happy to help even when it’s ‘not your job,’ you’re our sort of person.

One more thing holidays happen at holiday times, so you will need to work your magic on evenings, weekends and bank holidays too.

**Skills, experience and qualities you’ll need**:
Supervisory and Customer service skills and experience are a must Preferably in the hospitality sector.

Match that with a confident, outgoing personality, incredible organisation skills and a high degree of resilience under pressure, and you’re most of the way there. You will also be comfortable multi-tasking, working as part of a team and solving problems using your own initiative.

A key part of your job will be to ensure changeover days are seamless. As well as qualities we’ve already mentioned, you will have great communication skills, as you will be dealing with different departments and will need to resolve issues, get results and pass on correct information.

It’s about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers - if that’s fired up your curiosity, have a read about it here and decide if it describes you.

**Nice to have but not essential**
- It would be great if you tick some of these boxes too (but we won’t hold it against you if you don’t).
- Experience of using booking systems, especially Parcvu
- Holiday park experience

**What we can offer you**

This is an exciting role as a key member in our F&B team, and we look after you with a great range of benefits from seasonal roles to perm team. Including:

- Regular incentives and rewards
- Discounted holidays across all our parks for you and your Family & Friends
- Career progression
- Pension

**Want to join our team? Here’s how to apply**

**Our promise to you**

Holiday Heroes come with all sorts of different super-powers, and we welcome them all After all, wouldn’t it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination and we’ll forever strive, not just for our product to be unique, but our people too. In short, we want you to bring your whole self to work

**Good Luck

  • Head Of Reception

    1 week ago

    St Albans, United Kingdom Frossell Recruitment Ltd Full time

    Head of Reception Location: St. Albans Salary: Up to £40,000 Are you a strong leader with a passion for customer care and animal wellbeing?We're seeking a Head of Reception to manage a dedicated client care team within a premium veterinary setting.

  • Head Of Reception

    2 weeks ago

    St Albans, United Kingdom Frossell Recruitment Ltd Full time

    Head of Reception Location: St. Albans Salary: Up to £40,000Are you a strong leader with a passion for customer care and animal wellbeing? We're seeking a Head of Reception to manage a dedicated client care team within a premium veterinary setting. This role is perfect for someone with prior experience in the veterinary field who excels in people...

  • Head Of Reception

    1 week ago

    St Albans, United Kingdom Frossell Recruitment Ltd Full time

    Head of Reception Location: St. Albans Salary: Up to £40,000 Are you a strong leader with a passion for customer care and animal wellbeing? We're seeking a Head of Reception to manage a dedicated client care team within a premium veterinary setting. This role is perfect for someone with prior experience in the veterinary field who excels in people...

  • Head Of Reception

    2 weeks ago

    St Albans, United Kingdom Frossell Recruitment Ltd Full time

    Head of Reception Location: St. Albans Salary: Up to £40,000 Are you a strong leader with a passion for customer care and animal wellbeing? We're seeking a Head of Reception to manage a dedicated client care team within a premium veterinary setting. This role is perfect for someone with prior experience in the veterinary field who excels in people...

  • Head Of Reception

    2 weeks ago

    St Albans, United Kingdom Frossell Recruitment Ltd Full time

    Head of Reception Do you have the right skills and experience for this role Read on to find out, and make your application.Location: St. Albans Salary: Up to £40,000 Are you a strong leader with a passion for customer care and animal wellbeing?We're seeking a Head of Reception to manage a dedicated client care team within a premium veterinary setting.This...

  • Head Of Reception

    3 weeks ago

    St. Albans, United Kingdom Frossell Recruitment Ltd Full time

    Head of Reception Location: St. Albans Salary: Up to £40,000 Are you a strong leader with a passion for customer care and animal wellbeing? We're seeking a Head of Reception to manage a dedicated client care team within a premium veterinary setting. This role is perfect for someone with prior experience in the veterinary field who excels in people...

  • Reception Teacher

    3 weeks ago

    St Albans, United Kingdom CV-Library Full time

    Are you a motivated early years professional seeking a new opportunity in St. Albans as a Reception Teacher? We are actively recruiting for a 2 form entry school in St. Albans who are seeking a motivated and passionate EYFS teacher from Jan. The schools aspire to shape open-minded, respectful and passionate individuals and inspire creative thinkers and...

  • Reception Teacher

    2 weeks ago

    St Albans, United Kingdom Academics Ltd Full time

    Are you a motivated early years professional seeking a new opportunity in St. Albans as a Reception Teacher?We are actively recruiting for a 2 form entry school in St. Albans who are seeking a motivated and passionate EYFS teacher from Jan.The schools aspire to shape open-minded, respectful and passionate individuals and inspire creative thinkers and...

  • Head Of Reception

    2 weeks ago

    St Albans, United Kingdom Frossell Recruitment Ltd Full time

    Head of Reception Location: St. Albans Salary: Up to £40,000 Are you a strong leader with a passion for customer care and animal wellbeing?We're seeking a Head of Reception to manage a dedicated client care team within a premium veterinary setting.This role is perfect for someone with prior experience in the veterinary field who excels in people management...

  • Reception Team Leader

    6 months ago

    St Helens, United Kingdom Torus Group Full time

    Our customer standard is to adopt a proactive approach to customer care, ensuring high customer satisfaction with every contact. We provide customers with prompt and efficient, high quality customer service and have a supportive and effective partnership with other teams across the business. We are actively recruiting a Team Leader position managing our 3...

  • Reception Team Member

    6 months ago

    St. Neots, United Kingdom Buckden and Little Paxton Surgery Full time

    Are you looking to join a friendly, busy and supportive reception team? Due to expansion in our reception team, Buckden and Little Paxton Surgery is looking for an enthusiastic team player to complete our reception team. You will need to be a great communicator, have a flexible approach and be an effective team player. This is a busy and varied role, you...

  • Reception Team Member

    6 months ago

    St Helens, United Kingdom Travelodge Full time

    Come and join our amazing team at Travelodge Haydock St. Helens as a Reception Team Member on a Full Time contract, be part of a Fun, Energetic and family feel team with flexible working hours to suit everyone. No experience required for this role, we can coach and teach you everything you need to know! Just some of the benefits: - Fun friendly...

  • Reception Team Member

    6 months ago

    St. Austell, United Kingdom Travelodge Full time

    Come and join our amazing team at Travelodge St Austell as a Reception Team Member on a Full Time contract, be part of a Fun, Energetic and family feel team with flexible working hours to suit everyone. No experience required for this role, we can coach and teach you everything you need to know! Just some of the benefits: - Fun friendly environment - 50%...

  • Food and Beverage Team Leader

    6 months ago

    St. Columb, United Kingdom Away Resorts Full time

    **Food and Beverage Team Leader** **Location**:Retallack Resort & Spa **Hours of work**: Fixed Term - Various hours **Pay**:£11.19 per hour **What we need in a nutshell** We’re looking for a team leader who loves being where the action is. You’ll be making everything run smoothly, leading shifts and getting stuck in yourself in our busy onsite The...

  • Leisure Team Leader

    6 months ago

    St. Columb, United Kingdom Away Resorts Full time

    **Location**: Retallack Resort & Spa, Cornwall TR9 6DE **Hours of work**: Fixed term - Seasonal **Salary**: £12.22 Per Hour **What we need in a nutshell** We are looking for dynamic, determined, enthusiastic people who thrive in providing memorable guest experiences and want to be part of developing the Leisure team in supervising, controlling and...

  • Food and Beverage Team Leader

    6 months ago

    St. Columb, United Kingdom Away Resorts Full time

    **Location**:Retallack Resort & Spa **Hours of work**: Seasonal - Various hours **Pay**:£13.00 per hour **What we need in a nutshell** We’re looking for a team leader who loves being where the action is. You’ll be making everything run smoothly, leading shifts, and getting stuck in yourself in our busy onsite The Lookout Bar & Eatery, making sure...

  • Reception Team Manager

    2 weeks ago

    St Albans, Hertfordshire, United Kingdom Frossell Recruitment Ltd Full time

    We are seeking a seasoned professional to fill the role of Reception Team Manager at Frossell Recruitment Ltd. This position offers a unique opportunity to lead a dedicated client care team within a premium veterinary setting.About the RoleThe successful candidate will be responsible for managing day-to-day operations, ensuring seamless communication with...

  • Team Leader

    6 months ago

    St Helens, United Kingdom Compass Group Full time

    We're currently recruiting a dedicated Catering Team Leader to help ensure the smooth running of the operations in Healthcare on a part time basis, working 40 per week. As a Catering Team Leader, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with company that invests in its...

  • Frossell Recruitment Ltd | Head Of Reception | St Albans

    5 days ago

    St Albans, United Kingdom Frossell Recruitment Ltd Full time

    Head of Reception Location: St. Albans Salary: Up to £40,000 Are you a strong leader with a passion for customer care and animal wellbeing?We're seeking a Head of Reception to manage a dedicated client care team within a premium veterinary setting.This role is perfect for someone with prior experience in the veterinary field who excels in people management...

  • Frossell Recruitment Ltd | Head Of Reception | st albans

    2 weeks ago

    st albans, United Kingdom Frossell Recruitment Ltd Full time

    Head of Reception Location: St. AlbansSalary: Up to £40,000 Are you a strong leader with a passion for customer care and animal wellbeing? We're seeking a Head of Reception to manage a dedicated client care team within a premium veterinary setting. This role is perfect for someone with prior experience in the veterinary field who excels in people management...