Reception Team Leader

4 months ago

St Columb, United Kingdom Away Resorts Full time

**Location**: Retallack Resort & Spa, St Columb Major, Cornwall

**Job Type**: Seasonal - Fixed Term Contract

**Salary**: £12.25 per hour
- paid weekly

**What we need in a nutshell**:
We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave.

**Who we are?**

We are a dynamic and growing company, shaking up the Great British holiday. Retallack Resort and Spa is a luxury spa resort and a lively water sports hub, wrapped up in a stunning countryside location close to the North Cornish coast.

**Some of the background**:
We’re not your average holiday company. Our guests come to our UK resorts to experience a world away from their day-to-day. When they are with us, they play crazy games, enjoy show-stopping entertainment and live in the moment. Our job is to surprise and delight them at every turn.

As Guest Services Team Leader, we need you to be the person who delivers delight when they arrive and check in, whenever they need help and, crucially, when they have a complaint (it’s rare, but it happens) in the absence of the Guest Services Manager.

**The nitty gritty of what you’ll be doing**:
Working as part of our slightly bonkers team of holiday heroes, reporting to the Guest Services Manager, you will be supporting them in running the Guest Services department.

This will see you spending lots of your time with guests; meeting and greeting them, checking them in, making holiday bookings, and resolving their complaints so that they walk away with a smile.

And who knows what else you may find yourself doing. If you’re happy to help even when it’s ‘not your job,’ you’re our sort of person.

One more thing holidays happen at holiday times, so you will need to work your magic on evenings, weekends and bank holidays too.

**Skills, experience and qualities you’ll need**:
Supervisory and Customer service skills and experience are a must Preferably in the hospitality sector.

Match that with a confident, outgoing personality, incredible organisation skills and a high degree of resilience under pressure, and you’re most of the way there. You will also be comfortable multi-tasking, working as part of a team and solving problems using your own initiative.

A key part of your job will be to ensure changeover days are seamless. As well as qualities we’ve already mentioned, you will have great communication skills, as you will be dealing with different departments and will need to resolve issues, get results and pass on correct information.

It’s about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers - if that’s fired up your curiosity, have a read about it here and decide if it describes you.

**Nice to have but not essential**
- It would be great if you tick some of these boxes too (but we won’t hold it against you if you don’t).
- Experience of using booking systems, especially Parcvu
- Holiday park experience

**What we can offer you**

This is an exciting role as a key member in our F&B team, and we look after you with a great range of benefits from seasonal roles to perm team. Including:

- Regular incentives and rewards
- Discounted holidays across all our parks for you and your Family & Friends
- Career progression
- Pension

**Want to join our team? Here’s how to apply**

**Our promise to you**

Holiday Heroes come with all sorts of different super-powers, and we welcome them all After all, wouldn’t it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination and we’ll forever strive, not just for our product to be unique, but our people too. In short, we want you to bring your whole self to work

**Good Luck

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