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Customer Service Advisor

4 months ago

Ipswich, United Kingdom Ardent Hire Solutions Full time

**One of the many reasons we are the UK’s premier hire company is our focus on our people as they ultimately make the difference in our service to our customers.**

We are currently looking for a Customer Care Expert - Service to operate from our Ipswich location. The standard working hours for this role are between 7.30 - 5.00 Monday to Friday on a rotation basis.

**Key Tasks & Responsibilities**:

- Answer a minimum of 40 calls a day alongside any other incoming calls.
- Log breakdown calls accurately and with the correct status.
- Ensure all jobs logged receive an ETA.
- Provide accurate and valid information to the customer.
- Liaise with mobile fitters and third-party engineers to minimise site delays.
- Liaise with customers, depots, mobile fitters and 3rd party suppliers.
- Perform ad-hoc tasks when required.
- Escalating any issues with depots or suppliers to the Hire and Service Supervisor
- Liaise with mobile controller on site ETA’s.
- Chase third party ETAs
- Provide asset information when required for clients.

**Ideally, you will possess**:

- Good spoken and written English (minimum Grade C GCSE English Language is required)
- Excellent negotiation & organisational skills
- Excellent communication skills via all channels
- Exceptional team player
- Use of MS Excel and Office is essential
- Excellent customer service skills
- Confident and flexible attitude
- Ability to work to the highest level under pressure.
- Ability to manage own workload and multitask during busy periods.
- Previous customer service experience
- Prior knowledge of a plant hire industry

**In return we will give you**:

- A competitive annual salary
- Inclusion in the company bonus scheme
- Up to 25 days holiday excluding bank holidays
- An additional days leave on your birthday
- Access to a wide range of benefits - including holiday buy scheme and retail discounts
- The experience of working with the A-Team

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Store discount
- Wellness programme

Schedule:

- 10 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Ipswich: reliably commute or plan to relocate before starting work (required)

Work Location: One location