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Customer Service Advisor

2 months ago

Ipswich, United Kingdom Opus Perm Full time
We have the pleasure of working with an award-winning financial services business in Ipswich. This particular business has a great working culture, specifically one that promotes hard work but also promotes positive social and wellbeing initiatives. You will be provided with a bespoke training programme to be able to help you undertake your role.
This particular role would suit somebody who has great customer service skills but is looking to progress and use them in a more technical and niche environment. The business promote internal promotions and a lot of their senior team came from roles similar to this in the business.
Benefits of working for this business include - generous holiday entitlement with the opportunity to sell or buy more, private medical cover, life assurance, social committee, discount card's and much more.
Duties & Responsibilities:
Undertake training to understand the technical elements of the role.
Be able to communicate clearly and effectively with customers and clients.
Reviewing and processing requests on behalf of the client.
Working to service level agreements and process information accurately.
Receive and resolve enquiries from customers and their advisors.
Ensure information on CRM systems are current and accurate.
Process any amendments to customer's accounts accurately
Ensure new customer information is onboarded accurately
Overseeing client accounts and ensure appropriate follow up is taken
Follow all procedures and regulatory requirements.
Liaise professionally with all third parties.
Communicate effectively internally.
Skills & Experience Required:
Customer Service experience
Excellent IT skills
Excellent customer service and communication skills
Problem solving skills
Ability to challenge information in a professional manner with third parties if needed
Ability to uphold standards and SLA'sIf you would like to hear about the role above, apply today and one of our friendly consultants will get in touch. If your CV isn't fully up to date - don't worry, send what you have and we will work from there