Customer Service Advisor

6 months ago

Ipswich, United Kingdom FMG Repair Services Full time

**Position**:Customer Service Advisor

**Salary**:£28,000.00 per year, with company benefits and bonus

45 hrs per week, start time is 8.00am -5.30pm

As a Customer Service Advisor you will be the face of our Bodyshop, working on reception. You are responsible for booking customer cars in for repair/attention, prepare job cards and files as necessary, maintain an efficient and effective filing system for associated paperwork, you will also need to be able to provide vehicle progress reports when requested by the customer, arrange and allocate courtesy cars for customers, collect payment from the customer, pay particular attention to banking and security arrangements.

You will report into the General Manager who has been with the business for a number of years. They are as passionate about Customers as they are about their Team and is absolutely determined to make their Bodyshop the best in group. It’s an amazing team

**You must have a UK FULL MANUAL LICENCE**

**Why choose FMG RS?**

Of course, we offer a **fantastic basic salary**, but there’s much more to being a _(insert job title)_ at FMG RS than just that. Some of our most popular benefits include (but aren’t limited to)
- fantastic **uncapped monthly bonus schemes **plus** **guaranteed average bonus** when you're on holiday
- an **additional days' leave to celebrate your birthday** each year,
- free **life assurance **(x2 your basic salary)
- exclusive **employee vehicle-leasing** schemes
- ** pension** & **save-as-you-earn **share scheme
- A Benefits App giving a huge range of **retailer discounts **and **cashback **deals
- ** well-being **services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- We're excited to have recently launched **Wagestream **for all our colleagues - a Financial Wellbeing app that gives you more **control over your pay**. Not only does it let you choose **when** **to get paid** it also lets you put money aside each month and in addition you can get **discounts** on your shopping, check what benefits you're eligible for and can even put you in touch with a **financial coach**

**We’re going places **
- We’re part of something bigger - **ZIGUP, **a **leading provider **of integrated mobility solutions, supporting customers across the UK, Ireland and Spain,** **- few other businesses can offer you the **volume, variety and long-term security** as us;
- ** You’re rewarded **for your part in our success - lots of customers means **lots of work** to share, which in turn means **lots of opportunity** to boost your earnings through our **fantastic bonus schemes**;
- We **invest in you** - We believe everyone should have the **opportunity to better themselves **and look to progress, not just within FMG RS but the wider **ZIGUP **business too;
- We’re growing - it’s an exciting time for the industry and we’re committed to being at the** cutting edge**, investing in everything from our **EV capabilities**, our **workshops** to our **Training Centres**;
**Join the FMG RS family**

With the **best people in the industry within our Group**, we really believe that **no one else can do what we do** as well as us. So what are you waiting for?

**We are agile. We are experts. We are imaginative. We are reliable.**

**Keep your career moving, smarter.

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