Customer Service Advisor

6 months ago

Ipswich, United Kingdom Drax Group Full time

Customer Service Advisor
- Ipswich, United Kingdom
- |
- req3639
- **Customer Service Advisor**
**Ipswich / Hybrid (3 days in our Ipswich office; 2 days working from home)**
**£23,500 + bonus and benefits**

Our Customer Service Advisors are at the heart of our business - part of an amazing team who are helping to enable a zero carbon, lower cost energy future by changing the way organisations generate, source and use energy and we want you to be part of that

We’re helping our customers through our decarbonisation solutions, including electric vehicle charging, and the supply of renewable electricity, and our customers need us to deliver an incredible customer experience as part of their net-zero journey.

**About the role**

You’ll be a first point of contact for our customers, both responding to queries and proactively managing their accounts - so you’ll build some fantastic relationships and feel a real sense of achievement from your work.

A trusted advisor, you’ll cover the end-to-end customer lifecycle. That means everything from making welcome calls, to resolving issues, to dealing with invoicing and payments, to spotting opportunities to you name it, you’ll do it - so plenty of variety. Boredom is not an option

We’re steered by our values, and the work you’ll do is really important. We’ll empower and encourage you to take action, to make informed decisions and to do the right thing. We love working at pace so you’ll get a real buzz from being part of our team.

There’s plenty of opportunity for development and a huge amount to gain professionally and personally working as part of Drax Energy Solutions. We love to promote from within, and we’re proud of our positive working environment in which support and reward are key.

We’ve got some great benefits, including

An annual bonus
A double-matched pension scheme
25 days holiday per year with the option to buy and sell holidays
Private medical insurance, income protection and life assurance
An electric vehicle salary sacrifice scheme and a cycle to work scheme
Access to a bunch of retail and leisure discounts

**About you**

You don’t need to have worked in customer services before (but great if you have) - what’s more important to us is that you’ve got a natural desire to give create a great experience for people. You’ll want to make a difference, you’ll want to resolve issues, and you’ll want to exceed expectation.

It’s likely you’ll enjoy taking ownership of things - you love getting the job done You’re proactive, organised, and adaptable - a self starter and a great team player.

And it goes without saying you’ll be a strong communicator and relationship builder.

**How to apply**

We believe in inclusive and accessible recruitment, so if you need any reasonable adjustments to be able to take part, please let Sara know.

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