Customer Service Advisor

6 months ago

Ipswich, United Kingdom Drax Group Full time

Customer Service Advisor
- Ipswich, United Kingdom
- |
- req3743
- **Customer Service Advisor**
**Ipswich/hybrid (3 days per week in our Ipswich office)**
**£23,500**

**Are you looking for a role that will give you excellent career opportunities, flexible hybrid working, comprehensive training, great company benefits, fantastic people to work with and a great atmosphere? Then join us as a Customer Service Advisor**

**Our Drax Energy Solutions business is a forward-thinking electricity supplier committed to using our expertise to support our customers with their net zero and sustainability focus through the supply of renewable electricity and decarbonisation solutions such electric vehicle charging solutions - all to enable a zero-carbon energy future.**

**About the role**

**As a Customer Service Advisor, you’ll deliver an excellent service through the pro-active management of customers’ accounts. As part of the role, you’ll be required to produce accurate and timely invoices, undertake collection of any outstanding monies and identify opportunities for additional account renewals and sales.**

**You’ll be a reliable point of contact for customers, ensuring that any queries raised via the multiple communication channels are dealt with efficiently using effective communication. You’ll work as part of a wider team and build outstanding relationships internally and externally, consistently delivering excellent results against agreed performance objectives.**

**About you**

**You’ll be pro-active and well organised, able to manage a busy workload with competing and changing priorities. Showing flexibility, you’ll thrive in a fast-paced environment. You will need to be comfortable in dealing with complicated and escalated queries and correct problems in a non-defensive manner.**

**You’ll be enthusiastic, motivated and capable of dealing with a wide range of tasks. You’ll have excellent written and verbal communication skills and calm and confident approach.**

**About Drax**

**Drax Group is a UK-based renewable energy company engaged in renewable power generation, the production of sustainable biomass and the sale of renewable electricity to businesses, playing a vital role in helping change the way we generate, supply and use energy.**

**At Drax we’re at our best when we help each other achieve the things that are important to each of us. We are committed to our employees career goals, supporting self-development in the role and wider business.

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