Customer Service Assistant
2 days ago
Accrington
£21,000
9:00am - 5:30pm (Open to hybrid working after probation)
We are working with a key client in Accrington to appoint a Customer Service Assistant in their offices. You will be working across Auction Logistics, Mailbox Activities and other general administrative duties.
Duties for the Customer Service Assistant role include:
- Training franchisees on the Auction Logistics processes
- Scheduling and allocating auction sales within using our inhouse systems, ensuring items are categorized prior to the sale date
- Monitoring and reporting on the accuracy of the categories
- Ensuring that franchisees check the pricing before the sale date and actioning any legitimate amendments
- Ensuring that customer POA (Price On Application) pricing requests are responded to, meeting or exceeding pre-defined service levels
- Process and automate mailbox renewals, ensuring customers pay the correct rates for services provided, including fees for any additional services (e.g. registered office hosting)
- Process non-compliant mailbox customers, in-line with company policy
- Cancel mailbox services at customers request, in-line with company policy
- Provide support to online mailbox customers
- Providing analysis and inputting on the continuous improvement of the systems and performance of the division
- KPI reporting, including but not limited to; o Sales income per store
- Mailbox status (e.g. live, on-hold, terminated)
- New and cancelled customers and non/late payers
- Auction Logistics monthly sales data
Skills and experience required for the Customer Service Assistant role:
- A highly focused individual, a team player, willing to take initiative with the ability to own prioritise workload.
- Excellent interpersonal skills and ability to project manage, negotiate and work successfully with stakeholders including colleagues, customers and external contacts.
- Excellent written and spoken English.
- Strong IT skills, including Microsoft Office.
- Allocated to meet the needs of the business.
**Reference No.**
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00 per year
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Accrington: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Reference ID: VR/04784
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