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Customer Service Assistant

4 months ago


Tipton, United Kingdom Wade Building Services Limited Full time

Job Summary:
We are currently seeking Positive and Friendly Customer Service Assistants to join our team. You'll be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for individuals who possess excellent communication skills, and enjoy working in a fast-paced environment.

**Duties**:

- Review customer enquiries and provide appropriate solutions
- Assist customers with product information and upselling opportunities
- Perform accurate data entry of customer information into the system
- Handle customer complaints and resolve issues in a professional manner
- Maintain a high level of phone etiquette and professionalism at all times
- Collaborate with team members to ensure customer satisfaction

**Skills**:

- Excellent communication skills, both verbal and written
- Strong multitasking abilities to handle multiple customer inquiries simultaneously
- Proficient in data entry and computer skills
- Ability to analyze customer needs and provide appropriate solutions
- Knowledge of upselling techniques to maximise sales opportunities

**Job Types**: Part-time, Permanent

Pay: £11.50 per hour

Expected hours: 20 - 25 per week

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 22/05/2024
Reference ID: Customer Service Part Time