Service Advisor

2 weeks ago


Tipton, Sandwell, United Kingdom Renault Truck Commercials Ltd. Full time
Job Description

Job Title: Service Advisor

Company: Renault Truck Commercials Ltd.

Job Summary:

We are seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will be the first point of contact for customers, providing exceptional service and ensuring their needs are met.

Key Responsibilities:

  • Customer Service: Provide a professional and courteous service to customers, responding to their queries and resolving any issues in a timely and efficient manner.
  • Workshop Liaison: Liaise with the Workshop Foreman to ensure efficient and profitable workshop operations, maximizing loading and minimizing downtime.
  • Administration: Carry out invoicing and administration tasks efficiently, ensuring accurate and timely completion of paperwork.
  • Customer Communication: Inform customers of completion times, payment methods, and any additional work required, providing accurate quotations and gaining necessary authority to complete work.
  • Quality Control: Ensure adherence to quality controls operated within the Service Department, maintaining high standards of workmanship and customer satisfaction.
  • Customer Satisfaction: Ensure customer satisfaction at all times, delivering the company's customer commitments and exceeding expectations.

Requirements:

  • Excellent Communication Skills: Good written and oral communication skills, with the ability to interpret customer requirements and complete necessary paperwork.
  • IT Knowledge: Excellent IT knowledge, with the ability to learn in-house systems and software.
  • Customer Focus: A customer-focused approach, with the ability to understand and meet customer needs.
  • Upselling Skills: Ability to upsell and promote Workshop Services and Products, promoting profitable sales.
  • Confidence: Confidence in dealing with customers, with the ability to handle complaints and resolve issues efficiently.

Benefits:

  • 25 Days Holiday: 25 days holiday per year, rising with service.
  • Matched Contributory Pension Scheme: Matched contributory pension scheme to 5%.
  • Cash Back Health Scheme: Cash back health scheme.
  • Employee Discounts: Employee discounts across retailers, services, and cinema's.

Language: English (en-US)


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