Service Advisor
2 weeks ago
Job Title: Service Advisor
Company: Renault Truck Commercials Ltd.
Job Summary:
We are seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will be the first point of contact for customers, providing exceptional service and ensuring their needs are met.
Key Responsibilities:
- Customer Service: Provide a professional and courteous service to customers, responding to their queries and resolving any issues in a timely and efficient manner.
- Workshop Liaison: Liaise with the Workshop Foreman to ensure efficient and profitable workshop operations, maximizing loading and minimizing downtime.
- Administration: Carry out invoicing and administration tasks efficiently, ensuring accurate and timely completion of paperwork.
- Customer Communication: Inform customers of completion times, payment methods, and any additional work required, providing accurate quotations and gaining necessary authority to complete work.
- Quality Control: Ensure adherence to quality controls operated within the Service Department, maintaining high standards of workmanship and customer satisfaction.
- Customer Satisfaction: Ensure customer satisfaction at all times, delivering the company's customer commitments and exceeding expectations.
Requirements:
- Excellent Communication Skills: Good written and oral communication skills, with the ability to interpret customer requirements and complete necessary paperwork.
- IT Knowledge: Excellent IT knowledge, with the ability to learn in-house systems and software.
- Customer Focus: A customer-focused approach, with the ability to understand and meet customer needs.
- Upselling Skills: Ability to upsell and promote Workshop Services and Products, promoting profitable sales.
- Confidence: Confidence in dealing with customers, with the ability to handle complaints and resolve issues efficiently.
Benefits:
- 25 Days Holiday: 25 days holiday per year, rising with service.
- Matched Contributory Pension Scheme: Matched contributory pension scheme to 5%.
- Cash Back Health Scheme: Cash back health scheme.
- Employee Discounts: Employee discounts across retailers, services, and cinema's.
Language: English (en-US)
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