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HGV Workshop Manager
2 months ago
Job Title: HGV Workshop Manager
Job Summary:
Sprint Recruitment Limited is seeking an experienced HGV Workshop Manager to join our team. As a key member of our operations team, you will be responsible for planning, controlling, and delivering overall workshop performance.
Key Responsibilities:
- Manage and develop a team of skilled technicians to ensure optimum productivity and performance.
- Ensure job time planning and task allocation for the workshop is carried out correctly and pre-determined job times are adhered to.
- Highlight and review Vehicle Off Road cases to minimize downtime.
- Monitor repair status and liaise with advisors to ensure customer satisfaction.
- Accept repair orders, review, and organize work to ensure all resources are fully utilized.
- Adhere to pre-authorised and agreed prices for workshop services.
- Handover all necessary documentation to allow Service Advisors to explain works completed.
- Ensure system sign-off within 1 working day to meet compliance requirements.
- Liaise and support the Parts Department to ensure the correct parts and quantities required are ordered and available.
- Plan and manage staff holidays and absence to ensure operational hours are fully covered.
- Work with customers and those with difficult complaints to resolve issues swiftly.
- Ensure company HR policies are applied correctly, fairly, and consistently.
- Responsible for all aspects of Health & Safety on site.
- Ensure workshop facility is maintained to a high standard.
- Ensure quality control of all completed tasks.
- Set a professional example at all times when dealing with customers and colleagues.
- Respond promptly and efficiently to all managerial requests.
- Complete admin tasks and management reporting to a high standard within agreed time frames.
Key Competencies and Experience:
- Managing & Leadership: Motivate and organize a strong team with a shared goal, based on trust and respect.
- Results Orientation: Identify actions necessary to complete tasks, meet the needs of our customers.
- Problem Solving: Think creatively to overcome obstacles, deliver solutions that benefit the customer and the business.
- Interpersonal & Communication: Interact with others in a fair, positive, and professional manner and communicate complex technical matters clearly in a customer-focused way.
- Quality Focused: Ensure a high-quality service at all times and embed a right-first-time culture.
Requirements:
- Previous experience of Workshop Controlling, Workshop Supervising, or Workshop Managing in either a Commercial Vehicle Workshop, Fleet Workshop, or Vehicle Maintenance Unit.
About Us:
Sprint Recruitment Limited is a leading recruitment agency specializing in the automotive industry. We are committed to providing exceptional service to our clients and candidates.