Service Advisor

6 days ago


Tipton, Sandwell, United Kingdom Volvo Group Full time

About the Role:

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Volvo Group. As a Service Advisor, you will play a critical role in providing exceptional customer service and promoting the profitable sale of Workshop Services and Products.

Key Responsibilities:

  • Provide a professional and helpful service to customers, ensuring all their needs are met and exceeded.
  • Identify service parts requirements and assist in preparing the necessary depot actions to meet those customer requirements.
  • Carry out the Service Department's invoicing and administration systems efficiently.
  • Greet customers in a courteous manner, interpret their requirements, and complete the necessary paperwork to enable work to be undertaken.
  • Effectively monitor the Work In Progress (WIP) reports to clear Workshop instructions as soon as possible.
  • Liaise with the Workshop Foreman to maximise Workshop loading to ensure efficiency and profitability.
  • Inform customers of completion times and payment methods.
  • Contact customers to inform them of any additional work required and issue accurate quotations to gain the necessary authority to complete the work.
  • Ensure all customer complaints are courteously and efficiently handled and processed.
  • Assist the Dealer Point Manager in invoice query resolution and debt recovery.
  • Have regard for any quality controls operated within the Service Department.
  • Assist in the management and arrangement of customer vehicle workshop bookings for inspections, servicing, and repairs.
  • Ensure customer satisfaction at all times through delivery of the company's 'customer commitments'.

Requirements:

  • Familiarisation of booking times
  • Understanding of relevant systems relating to the Service Department, including changes and on-going developments with familiarisation of vehicle parts.
  • Ability to keep up to date with product development by reading relevant information and technical notes issued.
  • Good communication skills, both written and oral.
  • Excellent IT knowledge, although training will be given on in-house systems.
  • Confidence
  • Upselling skills
  • Customer focus

What We Offer:

  • 25 days holiday and rising with service
  • Matched Contributory Pension Scheme to 5%
  • Cash Back Health Scheme
  • Employee discounts across Retailers, Services, Cinema's

We are an Equal Opportunity Employer.


  • Service Advisor

    7 days ago


    Tipton, Sandwell, United Kingdom Sprint Recruitment Limited Full time

    Job DescriptionJob Summary:The Service Advisor will be responsible for providing exceptional customer service and ensuring the smooth operation of the workshop. This role requires strong communication and organizational skills, as well as the ability to work effectively in a fast-paced environment.Key Responsibilities:Customer Service: Greet customers,...

  • Service Advisor

    7 days ago


    Tipton, Sandwell, United Kingdom Sprint Recruitment Limited Full time

    About the Role:Sprint Recruitment Limited is seeking a highly skilled Service Advisor to join our team. As a key member of our service team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service department.Key Responsibilities:Provide expert advice to customers on vehicle maintenance and...

  • Service Advisor

    4 days ago


    Tipton, Sandwell, United Kingdom Sprint Recruitment Limited Full time

    About the Role:Sprint Recruitment Limited is seeking a highly skilled Service Advisor to join our team. As a key member of our service team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service department.Key Responsibilities:Provide expert advice to customers on vehicle maintenance and...

  • Service Advisor

    4 days ago


    Tipton, Sandwell, United Kingdom Sprint Recruitment Limited Full time

    About the Role:Sprint Recruitment Limited is seeking a highly skilled Service Advisor to join our team. As a key member of our service team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service department.Key Responsibilities:Provide expert advice to customers on vehicle maintenance and...

  • Service Advisor

    2 weeks ago


    Tipton, Sandwell, United Kingdom Renault Truck Commercials Ltd. Full time

    Job DescriptionJob Title: Service AdvisorCompany: Renault Truck Commercials Ltd.Job Summary:We are seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will be the first point of contact for customers, providing exceptional service and ensuring their needs are met.Key Responsibilities:Customer Service:...

  • Service Advisor

    7 days ago


    Tipton, Sandwell, United Kingdom Sprint Recruitment Limited Full time

    Job Title: Service AdvisorJob Type: Full-timeIndustry: AutomotiveLocation: TiptonJob Description:The successful candidate will be responsible for providing exceptional customer service and ensuring the smooth operation of the workshop. Key responsibilities include:Input and create work orders on the systemAllocate work to fitters on a daily basisGreet...

  • Service Advisor

    2 days ago


    Tipton, Sandwell, United Kingdom Volvo Group Full time

    Job Summary:We are seeking a highly skilled and customer-focused Service Advisor to join our team at Volvo Group. As a Service Advisor, you will play a critical role in providing exceptional customer service and promoting the sale of Workshop Services and Products.Key Responsibilities:To be the primary point of contact for customers, providing a professional...

  • Service Advisor

    2 days ago


    Tipton, Sandwell, United Kingdom Volvo Group Full time

    Job Summary:We are seeking a highly skilled and customer-focused Service Advisor to join our team at Volvo Group. As a Service Advisor, you will play a critical role in providing exceptional customer service and promoting the sale of Workshop Services and Products.Key Responsibilities:To be the primary point of contact for customers, providing a professional...

  • Service Advisor

    4 days ago


    Tipton, Sandwell, United Kingdom Sprint Recruitment Limited Full time

    Job DescriptionKey Responsibilities:Provide exceptional customer service and support to clients and internal stakeholders.Manage and maintain accurate records of vehicle maintenance and repairs.Collaborate with colleagues to ensure seamless service delivery and meet business objectives.Develop and implement effective solutions to improve service efficiency...

  • Service Advisor

    4 days ago


    Tipton, Sandwell, United Kingdom Sprint Recruitment Limited Full time

    Job DescriptionKey Responsibilities:Provide exceptional customer service and support to clients and internal stakeholders.Manage and maintain accurate records of vehicle maintenance and repairs.Collaborate with colleagues to ensure seamless service delivery and meet business objectives.Develop and implement effective solutions to improve service efficiency...

  • Parts Advisor

    2 weeks ago


    Tipton, Sandwell, United Kingdom Volvo Group Full time

    Job Summary:We are seeking a highly skilled and experienced Parts Advisor to join our team at Volvo Group. As a Parts Advisor, you will play a critical role in providing excellent service to our customers by supplying HGV parts and ensuring that our customers receive the correct parts orders for HGV Technicians who are carrying out repair and maintenance to...

  • Parts Advisor

    2 days ago


    Tipton, Sandwell, United Kingdom Volvo Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Parts Advisor to join our HGV Parts team. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring accurate and timely delivery of HGV parts, and maintaining a high level of customer satisfaction.Key ResponsibilitiesParts Sales and Service:...

  • Parts Advisor

    2 days ago


    Tipton, Sandwell, United Kingdom Volvo Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Parts Advisor to join our HGV Parts team. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring accurate and timely delivery of HGV parts, and maintaining a high level of customer satisfaction.Key ResponsibilitiesParts Sales and Service:...

  • Service Advisor

    2 weeks ago


    Tipton, Sandwell, United Kingdom Renault Truck Commercials Ltd. Full time

    Job DescriptionRole Overview:To provide exceptional service to customers, promoting the profitable sale of Workshop Services and Products, while ensuring all customers are dealt with in a professional and courteous manner.Key Responsibilities:Provide expert advice to customers on Workshop Services and ProductsDevelop and maintain strong relationships with...


  • Tipton, Sandwell, United Kingdom MTrec Technical Full time

    About MTrec TechnicalMTrec Technical is a leading provider of technical services, and we are currently seeking a highly skilled Building Safety Advisor to join our team.The RoleAs a Building Safety Advisor, you will be responsible for managing all site safety and environmental issues, ensuring that managers are aware of their responsibilities in HSE risk...


  • Tipton, Sandwell, United Kingdom MTrec Technical Full time

    About MTrec TechnicalMTrec Technical is a leading provider of technical services, and we are currently seeking a highly skilled Building Safety Advisor to join our team.The RoleAs a Building Safety Advisor, you will be responsible for managing all site safety and environmental issues, ensuring that managers are aware of their responsibilities in HSE risk...


  • Tipton, Sandwell, United Kingdom Sprint Recruitment Limited Full time

    Position: Workshop ControllerLocation: TiptonSalary: Up to £50,000.00 DOEWorking Hours: Monday to Friday, daytime hoursOur client is seeking a driven and experienced Workshop Controller to join their team in Tipton. As the Workshop Controller, you will be pivotal in planning, managing, and enhancing overall workshop performance while effectively leading and...


  • Tipton, Sandwell, United Kingdom Sprint Recruitment Limited Full time

    Job DescriptionJob Title: HGV Workshop ManagerJob Summary:Sprint Recruitment Limited is seeking an experienced HGV Workshop Manager to join our team. As a key member of our operations team, you will be responsible for planning, controlling, and delivering overall workshop performance.Key Responsibilities:Manage and develop a team of skilled technicians to...


  • Tipton, Sandwell, United Kingdom Sprint Recruitment Limited Full time

    Job DescriptionJob Title: HGV Workshop ManagerJob Summary:Sprint Recruitment Limited is seeking an experienced HGV Workshop Manager to join our team. As a key member of our operations team, you will be responsible for planning, controlling, and delivering overall workshop performance.Key Responsibilities:Manage and develop a team of skilled technicians to...

  • Service Advisor

    1 week ago


    Tipton, United Kingdom Sprint Recruitment Limited Full time

    SERVICE ADVISORLocation of the Service Advisor / Vehicle Service Advisor / Service Administrator / Fleet Administrator / Workshop Administrator / Vehicle Service Administrator / Aftersales Advisor: TiptonSalary of the Service Advisor / Vehicle Service Advisor / Service Administrator / Fleet Administrator / Workshop Administrator / Vehicle Service...

  • Service Advisor

    1 week ago


    Tipton, United Kingdom Sprint Recruitment Limited Full time

    SERVICE ADVISORLocation of the Service Advisor / Vehicle Service Advisor / Service Administrator / Fleet Administrator / Workshop Administrator / Vehicle Service Administrator / Aftersales Advisor: TiptonSalary of the Service Advisor / Vehicle Service Advisor / Service Administrator / Fleet Administrator / Workshop Administrator / Vehicle Service...

  • Service Advisor

    2 weeks ago


    Tipton, United Kingdom Volvo Group Full time

    29/08/2024/in , , , , , , , , /by Service Advisor Working 45 hours Mon-Fri (06.00-15.30 and 09.30-19.00) with alternate Saturday mornings paid as overtime.Paying up to £30,000 basic plus overtime paid at time and halfOverview:To provide a service to customers that will promote the profitable sale of Workshop Services and Products, whilst ensuring all...

  • Parts Advisor

    3 months ago


    Tipton, United Kingdom Renault Truck Commercials Full time

    **Parts Advisor** **Based Tipton** **Full time permanent position Mon - Fri 45 hours + alternate Saturday mornings** **Competetive salary dependent on experience + overtime paid at time and half above basic hours and for Saturday mornings.** **Role**: Provide an excellent service supplying HGV parts to customers both over the counter and by telephone, as...

  • Parts Advisor

    3 months ago


    Tipton, United Kingdom Renault Trucks Full time

    Parts Advisor **Location**:Tipton, GB, DY4 0PW**Position Type**:Professional- Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect...

  • Parts Advisor

    3 weeks ago


    Tipton, United Kingdom Volvo Group Full time

    29/08/2024/in , , , , , , , , /by Full time permanent position Mon- Fri 45 hours + alternate Saturday morningsTwo weeks rotating, 06.00-15.30 and 08.30-18.00Salary dependent on experience (£27,000 to £32,000) + overtime paid at time and half above basic hours and for Saturday mornings.Role:Provide an excellent service supplying HGV parts to customers both...


  • Tipton, United Kingdom Falcon Fastening Solutions Full time

    **Group Environment, Health and Safety Administrator TR Fastenings (TR) is part of Trifast plc and is a leading international specialist in the design, engineering, manufacture, and distribution of high-quality industrial fastenings and Category 'C' components principally to major global assembly industries. Every colleague around the world is a valued...