Customer Service Apprenticeship

4 months ago

Tipton, United Kingdom National Deals Limited Full time

A fantastic opportunity to join the customer services team one the largest online retailers of electric transportation products, gadgets and related services. You will be joining a vibrant environment and will be given full training and support in-house and by an apprenticeship training provider. You need be hardworking, organised, enthusiastic and committed. We pride ourselves on the service we deliver to our customers and we are looking for someone who is willing to learn to high standards of customer service care.

**Apprenticeship summary**

**Working week **Monday to Friday 10.00 AM until 5.00 PM

**Wage: £5.28 PH plus bonuses available.**

**Vacancy description**

Duties include:

- Liaising with consumers/customers and suppliers to provide a excellent customer service full customer satisfaction.
- Providing clear communications to customers, explaining processes, etc and maintaining excellent relationships by making the customer feel valued.
- Working closely with internal teams
- Opportunity to be involved in planning online/social media marketing events and promotional activity.
- Updating, maintaining and dealing with customer on online marketplaces such as Amazon and eBay as well as social media platforms.
- Updating records/orders notes on internal order systems
- To monitor own progress towards business and individual objectives whilst achieving an NVQ qualification in Customer Service
- Under the Health & Safety at Work Act 1974 each employee has a responsibility to Health and Safety and must also adhere to their responsibilities as laid out in the health & safety policy.
- Any other related duties as and when required

**Requirements and prospects**

**Desired skills**
- Excellent organisational skills with the ability to prioritise tasks.
- Confident telephone skills
- Strong written and verbal communication skills.
- Confident to communicate with people from various backgrounds, ages and abilities
- Excellent computer literacy skills to be able to use a wide range of ICT packages and to learn internal IT systems.
- Attention to detail.
- Prioritise and plan effectively
- Friendly, polite and courteous.

**Personal qualities**
- Excellent timekeeping and attendance.
- Flexible with a can-do attitude
- Team player
- Professional and hardworking
- Enthusiastic
- Reliable and honest
- Willingness to learn and understand.
- Demonstrate a commitment to the role and a sense of pride in their work.

**Qualifications required**

MINIMUM GCSE (or equivalent) grade C in Maths and English or Level 2 Functional Skills

**Future prospects**

**About the employer**

**Employer**

National Deals Ltd

**Address **Unit 12 Navigation Point, Goldshill Way, Tipton, DY4 0PY

Job Duties:

- Answer incoming customer inquiries
- Stay up-to-date on new products, services, and policies
- Collect and report customer feedback to ensure that best practice is recognised and maintained
- Engage with customers in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested

Flexible Working Options Available:

- Not offered

Work Remotely
- No

**Job Types**: Full-time, Apprenticeship

**Salary**: £5.28 per hour

**Benefits**:

- Company events
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: customer service apprentice

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