Service Advisor

2 weeks ago

Tipton, United Kingdom Renault Truck Commercials . Full time

Service Advisor
Working 45 hours Mon-Fri (06.00-15.30 and 09.30-19.00) with alternate Saturday mornings paid as overtime.
Paying up to £30,000 basic plus overtime paid at time and half

Overview:
To provide a service to customers that will promote the profitable sale of Workshop Services and Products, whilst ensuring all customers (email, telephone and in person) of the Tipton Dealership are dealt with in a professional and helpful manner.

In Particular:

  • To be the first line contact for customers. To identify service parts requirements and assist in preparing the necessary depot actions to meet those customer requirements.
  • To carry out the Service Departments invoicing and administration systems efficiently.
  • To greet customers in a courteous manner, interpret their requirements and complete the necessary paperwork to enable work to be undertaken.
  • To effectively monitor the Work In Progress (WIP) reports to clear Workshop instructions as soon as possible.
  • To liaise with the Workshop Foreman to maximise Workshop loading to ensure efficiency and profitability.
  • To inform customers of completion times and payment methods.
  • To contact customers to inform them of any additional work required and issue accurate quotations to gain the necessary authority to complete the work.
  • To ensure all customer complaints are courteously and efficiently handled and processed.

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