Customer Experience Specialist

3 weeks ago


Tipton, Sandwell, United Kingdom AB Volvo Full time
Key Responsibilities
This role is responsible for ensuring that all customer complaints are handled efficiently and courteously. The ideal candidate will also assist in managing customer vehicle workshop bookings, including inspections, servicing, and repairs. Additionally, they will provide excellent service and ensure quality in response to customer requirements.

Responsibilities include:
  1. To handle customer complaints in a professional and helpful manner.
  2. To manage customer vehicle workshop bookings efficiently.
  3. To provide excellent service and ensure quality in response to customer requirements.

Requirements
We are seeking a highly skilled individual with excellent communication skills and the ability to work in a team environment. The ideal candidate will have experience in customer service or a related field and be familiar with relevant systems relating to the service department.

Salary: Up to £30,000 basic plus overtime paid at time and half.

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