Salesforce Commerce Cloud Specialist

5 months ago

London, United Kingdom Affinity Petcare Full time

**Salesforce Commerce Cloud Specialist**
At Nature’s Menu we’re looking for a Salesforce Commerce Cloud Specialist to lead the technical aspects of our e-commerce platform. This is a permanent and hybrid working role with 1-2 days per week at our central London co-working space.

**We are Nature’s Menu**
We are Nature’s Menu, a rapidly growing raw pet food and wellbeing brand. With a legacy spanning 40 years, we’re the UK’s leading supplier and expert in raw and natural pet food. We’re on a mission to improve pet wellbeing, starting with providing nutritious meal plans.

We are passionate pioneers on an exhilarating journey to revolutionise the Direct-to-Consumer pet food industry, with backing from the international pet food business Affinity Petcare. We innovate by:

- Setting high benchmarks in pet nutrition - our products are crafted by our in house veterinary team
- Redefining customer experience for pet owners and their pets - our Customer Happiness team are winners of the Feefo Platinum Trusted Service Award

Our business is growing, with more people trusting Nature’s Menu with their pet’s diet every week. To reach a diverse community of pets and pet owners, we have created an innovative Direct-to-Consumer (D2C) team to focus on bringing our products and expertise in pet wellbeing online.

**Our team**
Our team is leading a groundbreaking D2C e-commerce project to shake up the pet food industry. We have big ambitions. When you join our team you have the opportunity to make an impact from your first 30 days. You’ll be working with, and learning from commercially-experienced D2C experts and our international Affinity Petcare community.

**What you’ll do**
Reporting into the Head of E-commerce, this is a unique opportunity to play a role in shaping our customer support and ecommerce operations as we grow rapidly over the next 3 years.

Platform Management & Optimisation:

- Oversee the management and optimisation of the SFCC platform.
- Implement and manage site updates, product launches, and promotions.
- Monitor site performance, resolve issues, and recommend improvements.
- Implement SEO best practices to enhance organic search visibility.

Ecommerce Merchandising:

- Create, configure, and manage promotions using SFCC Business Manager.
- Define and manage customer groups for targeted experiences.
- Manage product catalogues, categories, attributes, and ensure data accuracy.

Reporting & Analytics:

- Track and report on the effectiveness of promotions, targeting, and site performance.
- Analyse sales data, customer behaviour, and provide insights for optimisation.
- Monitor KPIs and provide regular reports to stakeholders.

Content Management:

- Update and manage content across the platform, ensuring accuracy and brand alignment.
- Optimise content for search engines and implement SEO best practices.

**Your skills and experience**
- Proven experience in customer support and web operations roles within e-commerce, specifically on Salesforce Commerce Cloud.
- Familiarity with Salesforce Commerce Cloud platform capabilities and configurations.
- Ability to handle customer queries and coordinate emergency responses on the Salesforce Commerce Cloud platform.
- Strong understanding of ecommerce best practices, promotions, and audience segmentation.
- Excellent organisational, communication, and collaboration skills.
- Ability to analyse data, derive insights, and make data-driven decisions.
- Customer-centric mindset with a focus on delivering exceptional user experiences.
- Desirable: Working knowledge of SAP or other relevant ecommerce platforms.
- Desirable: Understanding of web development technologies (HTML, CSS, JavaScript).
- Desirable: Familiarity with SEO principles and experience in implementing SEO improvements.

**Perks of our Nature’s Menu Pack**

Our benefits focus on our team’s career progression and financial, physical and mental wellbeing.
- Career progression: clear pathways for your technical, commercial or leadership growth
- Tailored personal development plan including coaching, mentoring and high impact on-the-job learning.
- Hapibenefits: Embrace your physical and mental wellbeing with an Employee Assistance Programme, online health portal or Cycle to Work Scheme
- Access to Everyday Shop and Store Discounts
- Exclusive discounts on our best-in-class Nature’s Menu and Nature’s Variety pet food products
- Generous annual leave for regular well-deserved breaks.

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