Specialist Service Cloud Se

6 months ago

London, United Kingdom Salesforce Full time

Job Category

Sales

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

**Specialist Solution Engineer**:
United Kingdom - London

Are you interested in solving business problems? Do you like working with technology AND people? Do you have outstanding communication skills and enjoy presenting? Are you willing to be responsible for envisioning and presenting innovative Salesforce solutions that take Customer Experience to new heights? If so, you may make an excellent Solution Engineer within our Service Cloud team, even if you’ve never thought of presales as a career path. Or, perhaps you ARE currently a Presales Professional and want to work for the company that is consistently at the top of every “Best Places to Work” list. If any of the above resonates with you, we would love to connect about what a Solution Engineering role might look like for you at Salesforce.

**What does an SE do?**
- **Drive Innovation - **Bring energy to a client's decision-making process by presenting and evaluating solution options and driving consensus among key partners. In some instances, we help our clients develop new decision frameworks and governance processes that continue to deliver value far beyond a particular engagement.
- **Team Selling**:

- Partner with the account team to drive sophisticated, multi-stakeholder deal cycles across industries to tackle diverse important business problems
- **Never Stop Learning**:

- Display initiative and self-motivation to gain a full understanding of Salesforce products, keep up with market trends, learn sales strategies and methodologies, and understand the competitive landscape.

**Your Impact**:

- **Fostering Customer Success**:

- Team with the collective Sales organization to uncover customers' business needs and position the right Salesforce solutions to drive meaningful outcomes.
- **Communicating Value - **Bring solutions to life by delivering compelling & relatable presentations that inspire business executives to partner with Salesforce
- **Continuous Development **and willingness to develop yourself and improve your skills
- **Evangelize **Salesforce Service Cloud value to customers (including C- level execs and IT)

**Recommended Experience**:

- 3+ years of internal or external client-facing experience
- Previous experience within the Contact Centre and Telephony industry
- Steadfast customer success mentality with a passion for solving challenges while delivering the best experience possible
- Innately inquisitive, and resourceful with the ability to grasp new technology concepts quickly and think creatively
- Excellent communication and presentation skills; persuasive and concise in presenting sophisticated ideas to a non-technical audience
- Strong dedication to driving the collective success of the team by bringing your outstanding perspective and experiences.
- Functional project management in completing deliverables within a time-constrained environment

**It’s a bonus if you have**:

- Salesforce Certifications
- Prior experience with Salesforce Solutions or other software/platforms Experience in Customer Service, Contact Centers, and Digital Service.

**Diversity & Inclusion**
Equality is a core tenet of how we run our business, and we believe that equality and diversity make us a better company and community. We respect and value employees from every background, and we thrive as a result. We believe that businesses are the greatest platform for change, and all businesses have the opportunity to be a platform for change. We are committed to making an impact on our community.

Accommodations

Posting Statement

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. 

Salesforce welcomes all.

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